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- Tasks: Engage with customers and deliver outstanding service in a fast-paced environment.
- Company: Join SSP, the global food travel experts at Manchester Airport.
- Benefits: Enjoy flexible scheduling, free parking, and up to 75% off meals during shifts.
- Why this job: Be part of a dynamic team that values teamwork, innovation, and exceptional customer service.
- Qualifications: Must be 18+ to serve alcohol; references and a Criminal Record Check required.
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
Pay Rate: £12.40 per hour + an extra £1.20 per hour for hours worked between midnight and 6am, bringing your total to £13.60 per hour. We also offer additional service charges!
Shift Pattern: Full Time/Part Time, scheduled between 3:00 am and 9:00 pm, including weekends.
Successful candidates will need to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Applicants must be 18 years or over to handle and serve alcohol and perform certain tasks within the Waiting Staff role.
If you’re passionate about food and travel, you’ve come to the right place. We are the global food travel experts, offering something delicious for everyone—whether you’re flying, taking a train, or just passing by. Join our dynamic team as a valued Waiting Staff member, where each day presents exciting challenges in a fast-paced environment. Be the face of exceptional customer service and help us exceed expectations. Embrace teamwork and innovation while making a real difference!
At SSP, we offer more than jobs; we provide career opportunities with a range of benefits:
- Free parking during shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Up to 50% off at various SSP brands, including 20% off alcoholic beverages across the UK.
- Friends and Family Discount: 20% off at our Catering, Whistlestop, and Urban Express units (T&Cs apply).
- App Benefits: Shopping discounts, GP appointments, 24/7 helpline, and wellbeing support.
- Flexible Scheduling: Promoting work-life balance.
- Continuous Growth: Training, apprenticeships, and career development programs including Duty Manager and Chef Academy.
- Health and Wellbeing Support: Retail Trust, family-friendly leave, and flexible working.
- Inclusive Culture: Diversity networks such as LGBTQ+, Women’s Network, Neurodiversity, and Disability groups.
- Financial Support: Pension plans, life assurance, Share Incentives Scheme, Cycle to Work, and competitive pay.
Engage with customers and deliver outstanding service. Maintain a clean, safe, and welcoming environment. Work collaboratively with team members to ensure smooth operations. Represent SSP values in all interactions.
If you feel you belong at SSP, apply now and start an exciting journey as a Waiting Staff! We are proud to be an equal-opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff - Evergreen
✨Tip Number 1
Familiarise yourself with the specific environment of an airport. Understanding the unique challenges and fast-paced nature of working at a location like Manchester Airport can give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service, as this is crucial for the Waiting Staff position.
✨Tip Number 3
Demonstrate your passion for food and travel during your interactions with us. Showing genuine enthusiasm for the industry can set you apart from other candidates and align you with our values at SSP.
✨Tip Number 4
Prepare to discuss your availability and flexibility regarding shifts. Since the role requires working early mornings, late evenings, and weekends, being open about your schedule can make you a more attractive candidate.
We think you need these skills to ace Waiting Staff - Evergreen
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Waiting Staff position. Highlight your relevant experience in customer service and teamwork.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any previous waiting or hospitality experience, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, and your commitment to providing exceptional customer service. Mention why you want to work at SSP and how you can contribute to their team.
Prepare for References: Since references from the last 5 years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide a positive reference when contacted.
How to prepare for a job interview at SSP UK & Ireland
✨Know the Company
Before your interview, take some time to research SSP and their values. Understanding their commitment to exceptional customer service and teamwork will help you align your answers with what they are looking for.
✨Show Your Passion
Since this role involves food and travel, express your enthusiasm for these areas during the interview. Share any relevant experiences that highlight your passion for providing great service in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or working under pressure. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work as part of a team.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
