Duty Manager in Hounslow

Duty Manager – Heathrow Airport, The Vinery

Pay Rate: £14.75 per hour. Incentive: an extra £1.50 per hour for hours worked between midnight and 6am, bringing your total to £16.25 per hour.

Hours of operation: 5am to 10pm. Working flexibly across weekdays, weekends, bank holidays, and public holidays. Shift times: 3:00am and 11:00pm.

Join our team as a Duty Manager and step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts.

About the Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, and be the go‑to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy hospitality or retail is ideal; experience with night shifts is even better.

Benefits

• Discounted meals while on shifts.
• Employee discounts.
• Friends and Family Discount app.
• Award‑winning training, apprenticeships and development programmes.
• Health & Wellbeing support.
• A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.