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- Tasks: Lead a dynamic team at Starbucks, ensuring exceptional service and operational excellence.
- Company: Join SSP, the global food travel experts, dedicated to great coffee and customer experience.
- Benefits: Enjoy free meals, employee discounts, flexible working, and comprehensive health support.
- Why this job: Be part of a vibrant culture that values diversity, growth, and a love for coffee.
- Qualifications: Must be 18+, with previous experience in a similar role within coffee and bakery.
- Other info: Opportunity for continuous growth through training and development programmes.
Duty Manager/Team Leader at Starbucks, Birmingham International Airport
Pay rate: £13.17 per hour + an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.67 per hour!
Shift Pattern: Scheduled between 2 am and 11 pm, including weekends. Minimum of 35 hours per week.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
PLEASE NOTE, PREVIOUS EXPERIENCE IN A SIMILAR ROLE WITHIN COFFEE AND BAKERY IS ESSENTIAL.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone.
At Starbucks, you’ll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it’s an opportunity to be a barista, artist, and ambassador of our coffee culture.
At SSP, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Free Meal and Parking while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
Key Responsibilities:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Starbucks, Birmingham Airport employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks, Birmingham Airport
✨Tip Number 1
Familiarise yourself with Starbucks' core values and customer service standards. Understanding their culture will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight your previous experience in coffee and bakery roles during any informal conversations or networking opportunities. This can help you stand out as a candidate who already understands the demands of the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in high-pressure environments. Being able to share your leadership experiences will show that you can handle the responsibilities of a Duty Manager effectively.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn or in-person at the airport if possible. Building connections can provide you with insider insights and potentially even referrals, increasing your chances of landing the job.
We think you need these skills to ace Duty Manager - Starbucks, Birmingham Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the coffee and bakery sector. Emphasise any previous roles as a Duty Manager or Team Leader, showcasing your leadership skills and operational knowledge.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and travel, as well as your commitment to customer service. Mention specific examples of how you've created welcoming atmospheres or improved service in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team coordination, operational efficiency, and customer service excellence. Use keywords from the job listing to demonstrate your fit for the role.
Prepare for References: Since references for the last five years are required, reach out to former employers or colleagues who can vouch for your experience and work ethic. Ensure they are prepared to provide positive feedback about your suitability for the Duty Manager position.
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the Starbucks brand during the interview. Share any personal experiences or stories that highlight your love for coffee culture, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your previous experience where you successfully guided a team, resolved conflicts, or improved service quality. This will showcase your ability to manage and motivate others.
✨Understand Operational Excellence
Familiarise yourself with the key responsibilities of the role, such as maintaining operational efficiency and ensuring a clean environment. Be ready to discuss how you would implement these practices in your daily routine at Starbucks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations you've faced in past roles and how you handled them, particularly in high-pressure environments like an airport.
