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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join SSP, a vibrant company committed to innovation and teamwork in the hospitality sector.
- Benefits: Enjoy 75% meal discounts, flexible scheduling, and access to award-winning training programmes.
- Why this job: Make a real impact while working in a diverse and inclusive environment that values your growth.
- Qualifications: Must have at least 1 year of supervisory experience in hospitality or retail.
- Other info: Be part of an equal-opportunity employer that celebrates diversity and supports various employee networks.
The predicted salary is between 23000 - 32000 £ per year.
Join our dynamic team as a valued Duty Manager, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
At SSP, we provide dynamic career opportunities with a host of benefits:
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
Responsibilities:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with SSP's values and culture. Understanding their commitment to diversity and inclusion will help you align your approach during interviews, showcasing how you can contribute to their dynamic team.
✨Tip Number 2
Highlight your experience in hospitality or retail by preparing specific examples of how you've improved customer service or operational efficiency in previous roles. This will demonstrate your capability to excel as a Duty Manager.
✨Tip Number 3
Network with current or former employees of SSP if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges in a fast-paced environment. Being ready with solutions or strategies will show your proactive mindset and readiness for the role of Duty Manager.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Use specific examples to demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a welcoming atmosphere. Mention how your previous experiences align with the responsibilities of a Duty Manager at SSP.
Highlight Relevant Skills: In your application, emphasise skills such as team coordination, operational efficiency, and effective communication. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP UK & Ireland
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your previous experience where you successfully guided your colleagues or resolved conflicts. Highlighting your leadership style will show the interviewer that you're ready for the challenges of the role.
✨Emphasise Customer Service Excellence
Since the role focuses on exceptional customer service, be ready to discuss how you've gone above and beyond for customers in past positions. Share specific stories that illustrate your commitment to creating a welcoming atmosphere and exceeding expectations.
✨Understand Operational Efficiency
Familiarise yourself with the key aspects of operational efficiency in a hospitality setting. Be prepared to discuss how you would monitor unit performance and implement improvements. Showing that you can think critically about operations will impress the interviewers.
✨Demonstrate Your Teamwork Abilities
Teamwork is crucial in this role, so come equipped with examples of how you've collaborated effectively with others. Discuss how you’ve built strong relationships within a team and how you motivate your colleagues to achieve common goals.
