Assistant Practice Manager in Wigan

We are looking for an Assistant Practice Manager to join our dynamic and highly motivated team delivering excellent healthcare for our NHS Surgery. SSP Health Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff. You will ideally have some experience in a General Practice setting together with an understanding of the rapidly changing healthcare environment. Applications will also be welcomed from non-Primary Care Managers who are able to identify transferable skills that can support our practice.

Excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets is required. You must be highly self-motivated, organised and able to motivate your team. The ideal candidate will have excellent leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment. You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments.

We offer excellent career progression, the chance to work in an innovative environment and the security of knowing our wider SSP Health team is always there to support you.

Main Duties of the Role:

• To assist the Practice Manager in providing leadership and management
• Performance Management
• Assistance with staff recruitment
• Staff annual leave overview
• Enhanced Service Monitoring
• Workflow staff rota
• Meeting minutes for PM/Clinical and practice meeting
• Management Reporting
• PPG Participation meetings and feedback
• HR and recruitment of staff

Job Responsibilities:

The post holder will:

• Monitor and assist in the evaluation of performance of the practice team against objectives whilst managing change
• Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices
• Management of Patient Services & Patient Information
• KPI/Enhanced Services/Performance Management/Contract Management
• Increase Practice feedback
• Assist with audits
• Creating good relationships with GP clinical lead and PCN clinical lead
• Complaints

Human Resources:

• Assist where relevant the recruitment and retention of staff and provide a general personnel management service
• Oversee rota for staff
• Work in collaboration with multisite and lead on team initiatives
• Work in conjunction with the onsite and offsite teams to monitor skill-mix and manage staffing levels
• Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
• Support and mentor staff, both as individuals and as team members

Organisational:

• Lead meetings, prepare agendas and ensure distribution of minutes as necessary
• Ensure actions are completed and report back to relevant requestor
• Ensure adherence to protocols and procedures
• Ensure that practice premises are properly maintained and cleaned
• Log all areas of compliance
• Arrange appropriate maintenance for practice equipment
• Maintain registration policies and monitor patient turnover and capitation
• Oversee repeat prescribing systems
• Routinely monitor and assess practice performance against patient access and demand management targets
• Liaise with patient groups, initiate complaint responses

Information Management and Technology:

• Motivate, support and monitor staff in the use of IT
• Monitor data entry and data collection
• Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
• Maintain the practice's page on the company's website and keep NHS Choices, Google and any patient-facing sites up to date

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

Health & Safety:

The post-holder will assist in promoting and maintaining the own and others health, safety and security as defined in the practice Health & Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the practice.

Communication:

The post-holder should recognize the importance of effective communication within the team.

Person Specification:

• Supervisory / Managerial experience is essential
• Experience of Working in a General Health Care Setting

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.