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For Companies At a Glance
- Tasks: Assist patients in navigating healthcare, manage appointments, and provide exceptional customer service.
- Company: Join a supportive team at Ince Surgery, prioritising staff wellbeing and patient care.
- Benefits: Enjoy a professional, calm atmosphere with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while developing your organisational and communication skills.
- Qualifications: Experience in a clinical setting and proficiency in IT skills are essential.
- Other info: Ideal for those who thrive in busy environments and love helping others.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service.
Duties
- Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey.
- Assist with scheduling appointments and managing calendars to ensure timely access to care.
- Maintain accurate patient records through data entry, filing, and documentation management.
- Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.
- Collaborate with healthcare providers to coordinate care plans and follow-up services.
- Ensure compliance with office management protocols while maintaining a welcoming environment for patients.
- Support administrative functions such as clerical tasks, customer support, and general office duties as needed.
Skills
- Proficient in Emis clinical system
- Excellent organisational skills with the ability to manage multiple tasks efficiently.
- Previous experience as a medical receptionist is preferred
- Demonstrated proficiency in time management and phone etiquette to handle patient interactions effectively.
Main duties of the job
GENERAL ADMINISTRATION
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Processing and distributing incoming and outgoing mail. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning. Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Undertake statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records. Deal with home visit requests, carefully noting all details. Arrange transport to hospital appointments for housebound patients. Care navigate effectively using protocols, training and tools provided. Operate modern general practice model as per training provided.
MEDICAL RECORDS MANAGEMENT
Ensure that all records are accurately compiled in advance for each consulting session. Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Ensure correspondence, reports, results, etc., are filed in the correct record. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
About us
Our team at Ashton Medical Centre is dedicated to providing the highest level of care for our patients and their families.
Job responsibilities
We are looking to appoint a Receptionist/Administrator/Care Navigator to join our busy GP practice, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments providing strong organisational skills.
You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.
Person Specification
Experience
- Experience of working in a clinical/NHS setting
- Experience working in primary care
- Experience working with EMIS clinical system
Qualifications
- GCSE grade A to C in English and Maths
- Qualification in business administration
- Qualification in customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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GP Reception Care Navigator employer: SSP Health
Contact Detail:
SSP Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Reception Care Navigator
✨Tip Number 1
Get to know the company! Research Ince Surgery and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling inquiries and providing guidance.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Ince Surgery.
We think you need these skills to ace GP Reception Care Navigator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Navigator role. Highlight your experience in healthcare settings and any relevant skills, like using the EMIS clinical system. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves a lot of patient interaction, it's crucial to demonstrate your excellent communication abilities. Use clear and friendly language in your application to reflect the compassionate nature we value at Ince surgery.
Highlight Organisational Skills: We’re looking for someone who can juggle multiple tasks efficiently. In your application, mention specific examples of how you've managed appointments or handled busy environments in the past. This will show us you can thrive in our fast-paced setting.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SSP Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing appointments and maintaining patient records.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or team members. This will demonstrate your ability to handle inquiries and provide guidance throughout the healthcare journey.
✨Demonstrate Organisational Prowess
Highlight your organisational skills during the interview. You might be asked how you manage multiple tasks efficiently, so come prepared with specific examples of how you've successfully juggled various responsibilities in previous roles.
✨Emphasise Compassion and Customer Service
This role requires a compassionate approach. Be ready to discuss how you’ve provided exceptional customer service in the past. Share stories that reflect your friendly nature and commitment to making patients feel welcome and supported.
