Care Navigator in Salford

We are looking to appoint a friendly, organised and compassionate Receptionist/Administrator to join our busy GP practice. As the first point of contact for patients, you will play an important role in providing a professional, welcoming and high-quality service. You will arrange patient clinics and appointments, liaise with patients and clinical and administrative teams, and undertake general administrative duties. You will work within established practice policies and procedures to ensure enquiries and requests are dealt with efficiently, accurately and courteously.

Duties will include managing telephone, face-to-face and electronic enquiries, booking and amending appointments and home visits, contacting patients on behalf of the clinical team, and supporting patients to access practice and wider community services. The successful candidate will have excellent communication and organisational skills, a good telephone manner and the ability to remain calm and professional in a busy environment. Good IT skills are essential for data entry, creating searches, maintaining accurate records and monitoring practice performance against national, local and internal targets. Previous GP or NHS experience is desirable, but candidates with strong transferable skills and a commitment to excellent patient care are encouraged to apply.

Main duties of the job

• General Administration: Respond to patient, colleague and healthcare provider enquiries by telephone, face-to-face and electronically. Process correspondence, filing, scanning, photocopying and data entry. Maintain accurate records, order supplies and provide general administrative support. Provide cover for sickness and annual leave and undertake reasonable additional duties when required.
• Appointment Management: Book, amend and cancel appointments and recalls, ensuring accurate information is recorded. Manage home visit requests and assist with transport arrangements for housebound patients attending hospital appointments. Monitor appointment systems and report issues.
• Medical Records: Prepare, retrieve and accurately file patient records. Ensure correspondence, reports and results are recorded in the correct record and maintained securely.
• Consultation Rooms: Prepare, clean, restock and check rooms before and after clinical sessions, ensuring they are tidy and secure.
• Confidentiality & Safety: Maintain patient confidentiality and comply with Data Protection, Caldicott and practice policies. Follow health and safety and infection control procedures, report hazards and incidents, use PPE appropriately and complete required training. Support safeguarding of children and adults at risk.
• Equality & Diversity: Promote equality, dignity and respect for all patients, visitors and colleagues and ensure services are delivered fairly and without discrimination.

The Height General Practice is a busy and friendly GP practice in Salford, providing high-quality, patient-centred healthcare to our local community. We are part of SSP Health and work as a supportive, professional and dedicated team to ensure our patients receive the best possible care. Our team includes GPs, nurses, healthcare professionals, care navigators, care coordinator & GPA, all working closely together to provide an efficient and welcoming service. We have a positive team atmosphere where colleagues support one another, share knowledge and are encouraged to develop their skills.

Working at The Height General Practice offers the opportunity to make a real difference to patients and the wider community. We value teamwork, excellent patient care, communication and a strong work ethic. We also support staff development and provide opportunities to learn new skills and progress within the organisation.

Job responsibilities

We are looking to appoint a Receptionist/Administrator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.

You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

Person Specification

• Experience of working in a GP practice or other healthcare setting.
• Experience of communicating effectively and professionally.
• Experience of working in a busy customer-facing or patient-facing environment.
• Experience of working effectively as part of a team.
• Experience of managing and prioritising a varied workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.