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- Tasks: Engage with customers and create feel-good moments every day.
- Company: Join SSP, a vibrant hospitality brand serving top names like M&S and Starbucks.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Be part of a dynamic team that values positivity and customer satisfaction.
- Qualifications: Must be 18+ to handle certain tasks and shifts.
- Other info: Flexible part-time roles available across weekdays and weekends.
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Pay Rates: 12.21 per hour.
We have Part-Time (8hrs) roles available.
Hours of operation are 9:30am to 4:30pm. Working flexibly across weekdays, weekends, bank and public holidays.
Step into the buzz of hospitality! SSP works with brilliant brands like M&S, Starbucks, Burger King and BrewDog to serve thousands of happy customers in airports, train stations and motorway services across the UK & Ireland. Join our team and be part of the energy every day!
Join our team as a Team Member and help create feel-good moments for our customers. Bring your enthusiasm, positivity and passion — and leave work knowing you’ve made someone’s day better.
ABOUT YOU:
- As a Team Member, you will believe in the power of people & believe that today is going to be a good day.
- You will be passionate and kind whilst always ensuring that all guests leave having had the best of times.
- Applicants need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE TEAM MEMBER ROLE:
- Engage with customers and provide an outstanding customer experience.
- Collaborate with colleagues to ensure smooth and efficient operations.
AS A TEAM MEMBER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
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Team Member employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the brands SSP works with, like M&S and Starbucks. Understanding their values and customer service standards will help you align your approach during interviews.
✨Tip Number 2
Showcase your enthusiasm for hospitality! During any interactions, whether in person or over the phone, let your passion for creating positive customer experiences shine through.
✨Tip Number 3
Be prepared to discuss your teamwork skills. Think of examples where you've collaborated effectively with others, as this role heavily relies on working well with colleagues.
✨Tip Number 4
Highlight your flexibility in working hours. Since the role requires availability across weekdays, weekends, and holidays, emphasising your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what SSP is looking for in a Team Member. Highlight your enthusiasm for customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in hospitality or customer service roles. Use keywords from the job description to demonstrate that you are a good fit.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for creating positive customer experiences. Mention specific examples of how you've made someone's day better in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at SSP Group
✨Show Your Enthusiasm
As a Team Member, your passion for customer service is key. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've positively impacted customers in previous roles.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you work well with others. Highlight any experiences where teamwork led to a successful outcome, especially in fast-paced environments.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customers or busy periods. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Research the Brands
Familiarise yourself with the brands SSP works with, like M&S and Starbucks. Showing knowledge about these brands can demonstrate your genuine interest in the role and help you connect better with the interviewers.