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For Companies At a Glance
- Tasks: Engage with customers and deliver outstanding service in a vibrant hospitality setting.
- Company: Join SSP, a leading player in the hospitality industry with renowned brands like M&S and Starbucks.
- Benefits: Enjoy flexible hours, discounted meals, employee discounts, and development opportunities.
- Why this job: Be part of an energetic team that makes every day special for customers and colleagues alike.
- Qualifications: Must be 18+ to perform certain tasks; bring your enthusiasm and positivity!
- Other info: Full-time and part-time roles available with shifts across weekdays and weekends.
Overview
TEAM MEMBER – UPPERCRUST, CREWE STATION
Pay Rate : 12.21 per hour.
We have Part Time (16 hrs) roles available.
Hours of operation are 5:30 am and 11:00 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Step into the buzz of hospitality! SSP works with brilliant brands like M&S, Starbucks, Burger King and BrewDog to serve thousands of happy customers in airports, train stations and motorway services across the UK & Ireland. Join our team and be part of the energy every day!
Join our team as a Team Member and help create feel-good moments for our customers. Bring your enthusiasm, positivity and passion — and leave work knowing you’ve made someone’s day better.
ABOUT YOU
- As a Team Member, you will believe in the power of people & believe that today is going to be a good day.
- You will be passionate and kind whilst always ensuring that all guests leave having had the best of times.
- Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE TEAM MEMBER ROLE
- Engage with customers and provide an outstanding customer experience.
- Collaborate with colleagues to ensure smooth and efficient operations.
AS A TEAM MEMBER WE WILL OFFER YOU
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
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Team Member employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the brands SSP works with, like M&S and Starbucks. Understanding their values and customer service standards can help you demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will highlight your passion for making someone's day better, which is key for a Team Member.
✨Tip Number 3
Be ready to discuss your availability and flexibility regarding shifts. Since the role offers various hours, showing that you're adaptable can make you a more attractive candidate.
✨Tip Number 4
Research the hospitality industry trends and challenges. Being knowledgeable about the sector can help you engage in meaningful conversations during interviews and show your commitment to the role.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Member position. Highlight your relevant experience and skills that align with customer service and teamwork.
Tailor Your CV: Customise your CV to reflect your enthusiasm for the hospitality industry. Include any previous experience in customer service, teamwork, or roles that required a positive attitude and strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your commitment to providing excellent service. Mention specific examples of how you've made a positive impact in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Group
✨Show Your Enthusiasm
As a Team Member, your passion for customer service is key. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've positively impacted customers in previous roles.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you work well with others. Highlight any experiences where teamwork led to successful outcomes, especially in fast-paced environments.
✨Understand the Brand
Familiarise yourself with the brands SSP works with, like M&S and Starbucks. Showing that you understand their values and what they offer can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations with customers. Think of examples where you turned a negative experience into a positive one, showcasing your problem-solving skills and customer focus.
