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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in a vibrant environment.
- Company: Join M&S, a beloved UK brand known for quality and excellence.
- Benefits: Enjoy 75% meal discount, up to 50% off at various brands, and comprehensive health support.
- Why this job: Be part of a dynamic team and develop your career in the food travel industry.
- Qualifications: Must have at least 1 year of supervisory experience and be 18+ to serve alcohol.
- Other info: Access award-winning training and enjoy a culture that values diversity and inclusion.
The predicted salary is between 11 - 15 £ per hour.
About the Role
Previous experience in a similar role is essential. Pay Rate: £13.11 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.61 per hour. Worked flexibly weekdays, weekends and bank holidays. Shift Times are scheduled between the hours of 5am - 9:30pm.
You will have at least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK’s most beloved brands and contribute to the success of M&S. As part of our team, you’ll play a pivotal role in delivering exceptional customer experiences.
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager in Sutton employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and retail sectors. You never know who might have a lead on a Duty Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research M&S and SSP, understand their values, and think about how your experience aligns with their mission. Show them you're not just another candidate; you're the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous management experience and how you've handled high-pressure situations. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy to stay updated.
We think you need these skills to ace Duty Manager in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your previous experience in hospitality or retail management, and don’t forget to mention any specific achievements that showcase your leadership skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for food and travel, and explain why you want to join M&S. Be sure to connect your experience with the responsibilities outlined in the job description.
Showcase Your Flexibility: Since the role requires working flexible hours, make sure to mention your availability in your application. Highlight any experience you have working varied shifts, especially during weekends and bank holidays.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at SSP Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with M&S and its values. Understand their commitment to quality and customer service, as well as the specific responsibilities of a Duty Manager. This will help you demonstrate your passion for the role and how you can contribute to their success.
✨Showcase Your Experience
Since previous experience in a similar role is essential, be ready to discuss your past supervisory or management roles. Prepare specific examples of how you’ve handled high-pressure situations, improved team performance, or enhanced customer experiences. This will show that you have the skills they’re looking for.
✨Demonstrate Leadership Skills
As a Duty Manager, you’ll need to guide and support your colleagues. Think of examples where you’ve led a team, resolved conflicts, or motivated others. Highlighting these experiences will show that you can create a positive work environment and lead by example.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
