Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers on trains, manage stock, and ensure a top-notch experience.
- Company: Join Rail Gourmet, the UK's leading railway catering provider with over 1000 employees.
- Benefits: Enjoy discounts, flexible working, health support, and career growth opportunities.
- Why this job: Be part of a dynamic team that values diversity and offers exciting career paths.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills!
- Other info: Claim up to 50 free train tickets for friends and family!
The predicted salary is between 22000 - 26000 £ per year.
Join Rail Gourmet – Catered to You and Your Career!
Rail Gourmet is seeking a motivated individual to join our team as On Board Host for East Midlands Train (EMR) at Nottingham.
Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class – Consistently.
Hours: Full Time (40 hours per week)
Pay Rate: £12.60 per hour.
AS AN ON BOARD HOST YOU’LL:
- Provide \’at seat trolley service\’ on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
WHY JOIN AS AN ON BOARD HOST?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- Holiday Allowance : 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognitions such as RG Stars, Extra Mile Vouchers, and more.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
#J-18808-Ljbffr
On Board Host employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the East Midlands Train (EMR) routes and services. Understanding the specific trains you'll be working on will help you engage with passengers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. As an On Board Host, you'll be interacting with a diverse range of passengers, so showcasing your ability to handle various situations with a positive attitude can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in hospitality or retail during your conversations. This will show that you have the necessary skills for managing stock, handling transactions, and providing excellent service on the train.
✨Tip Number 4
Network with current employees or join relevant social media groups. Engaging with those already in the company can provide insider knowledge about the role and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an On Board Host. Review the job description carefully to identify key skills and experiences that Rail Gourmet is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, sales, and any previous roles in hospitality or catering. Use specific examples that demonstrate your ability to meet the demands of the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Rail Gourmet and how your skills align with their commitment to outstanding service.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SSP Group
✨Research Rail Gourmet
Before your interview, take some time to learn about Rail Gourmet and its role in the British Railway Industry. Understanding their values, services, and commitment to customer satisfaction will help you align your answers with what they are looking for.
✨Showcase Customer Service Skills
As an On Board Host, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service, handled difficult situations, or went above and beyond for a customer. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations on the train, such as managing stock or assisting passengers. Practise your responses to these types of questions to show your problem-solving skills and ability to think on your feet.
✨Highlight Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be prepared to discuss how you have successfully collaborated with others in the past, as well as instances where you took initiative and worked autonomously to achieve goals.
