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- Tasks: Serve customers on trains, manage stock, and ensure a top-notch experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the UK railway industry.
- Benefits: Enjoy discounts, flexible working, health support, and career growth opportunities.
- Why this job: Be part of a dynamic team with a focus on customer service and personal development.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Claim up to 50 free train tickets for friends and family!
Join Rail Gourmet - Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Edinburgh Waverly Station.
Hours: Permanent Full Time 40 hours & Part Time (weekends only) 20 Hours
Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
Pay Rate: £13.20 per hour plus commission
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. Full training will be provided.
AS AN ON BOARD HOST YOU'LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
At Rail Gourmet, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
On Board Host employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the TransPennine Express routes and services. Understanding the specific trains and their schedules will help you engage confidently with passengers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. As an On Board Host, you'll be interacting with a variety of passengers, so showcasing your ability to handle different situations with a positive attitude can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Rail Gourmet. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios on the train, such as managing stock shortages or dealing with difficult customers, to showcase your problem-solving skills.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an On Board Host. Highlight your relevant experience in customer service and any previous roles that involved sales or food service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your ability to work in a fast-paced environment, manage stock, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Rail Gourmet and how your background makes you a great fit for the On Board Host position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SSP Group
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Highlight your previous customer service experience and provide examples of how you've gone above and beyond to assist customers in the past.
✨Demonstrate Your Ability to Work Independently
This role requires you to achieve sales targets independently. Be prepared to discuss situations where you've successfully worked alone, managed your time effectively, and met or exceeded goals.
✨Familiarise Yourself with Rail Gourmet and TPE
Research Rail Gourmet and TransPennine Express before the interview. Understanding their services, values, and recent news will show your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've had to manage stock, adhere to safety standards, or resolve passenger issues, and be ready to discuss them.
