At a Glance
- Tasks: Lead a busy retail team and manage daily operations at M&S Simply Food.
- Company: Join SSP Group, a leader in the hospitality industry.
- Benefits: Competitive hourly rate with night-shift uplift and full-time hours.
- Other info: Ideal for those looking to grow in a dynamic retail environment.
- Why this job: Be a key player in delivering outstanding customer service and team leadership.
- Qualifications: Experience in team leadership within hospitality or retail is preferred.
The predicted salary is between 26559 - 32461 £ per year.
SSP Group is seeking a Duty Manager for M&S Simply Food at Edinburgh Waverley Station.
The role offers a competitive hourly rate with a night-shift uplift and full-time 40 hours per week.
You will lead a team, manage opening/closing and daily operations, and ensure outstanding customer service across shifts.
Prior team leadership in hospitality or retail is ideal, with eligibility for night work and a 18+ age requirement.
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Nightshift Duty Manager – Lead Busy Retail Team employer: SSP Group
At SSP, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and customer engagement. Located at Havant Station, our café environment is perfect for those who enjoy the buzz of hospitality, with flexible hours and competitive pay rates, including additional earnings for night shifts. We are committed to employee growth through award-winning training and development programmes, ensuring that every team member can flourish while creating memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Nightshift Duty Manager – Lead Busy Retail Team
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SSP Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SSP Group!
We think you need these skills to ace Nightshift Duty Manager – Lead Busy Retail Team
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SSP Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SSP Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SSP Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SSP Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
