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- Tasks: Support the General Manager in delivering exceptional customer service and operational excellence.
- Company: Join a global food travel expert with over 500 brands.
- Benefits: Competitive salary, up to 50% colleague discount, flexible working, and wellbeing support.
- Why this job: Make a difference daily while inspiring and mentoring your team.
- Qualifications: Proven leadership experience and a passion for customer service.
- Other info: Equal opportunity employer with ongoing development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Assistant General Manager, you’ll be rewarded with a competitive salary of £29,000 p.a. and enjoy:
- Colleague discount - up to 50%
- Friends & Family discount 20% (T&C apply does not apply to all brands)
- Flexible working
- Management bonus scheme
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family-friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational Assistant General Manager to join our team. You’ll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
As Assistant General Manager you’ll:
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
Assistant General Manager in Manchester employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Millie's Cookies. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with the role of Assistant General Manager. Practice common interview questions and be ready to showcase your leadership skills.
✨Tip Number 3
Show your passion! When you apply through our website, make sure to highlight your love for food and customer service. Share any relevant experiences that demonstrate your dedication to creating exceptional customer experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Assistant General Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food and travel shine through! We want to see how your enthusiasm aligns with our mission at Millie's Cookies. Share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight your leadership experience and customer service skills. We’re looking for someone who can inspire a team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be personal and engaging, and connect your past experiences to what we do at Millie's Cookies. Remember, we love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at SSP Group
✨Know Your Brands
Familiarise yourself with the brands SSP works with, especially Millie’s Cookies. Understand their values and what makes them unique. This will show your passion for the role and help you connect your experience to their brand ethos during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you inspired your team or improved customer service. This is crucial for the Assistant General Manager role, so make sure your stories are clear and impactful.
✨Emphasise Adaptability
Be ready to discuss times when you've had to adapt to changing circumstances. The role requires resilience and flexibility, so share experiences that demonstrate your ability to handle challenges while maintaining high standards of service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and career goals.
