At a Glance
- Tasks: Handle incoming calls, log work orders, and liaise with contractors for maintenance support.
- Company: Join SSP Group, a leading provider in the hospitality sector, known for its dynamic work environment.
- Benefits: Enjoy flexible working hours, potential extra income, and opportunities for career growth.
- Other info: Opportunity to earn extra by joining the out-of-hours crisis service team.
- Why this job: Be part of a supportive team, enhance your customer service skills, and make a real impact.
- Qualifications: Strong communication skills, basic Microsoft Office knowledge, and a self-motivated attitude are essential.
The predicted salary is between 24000 - 36000 € per year.
About the Role
You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie\'s Cookies in shopping centres.
What you\'ll be doing :
- Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
- Liaising with the Contractors (outgoing calls and emails) for any / all information and ensuring that all urgent call outs are attended to ASAP.
- Closing down work orders and detailing the engineers’ findings on the system.
- Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
- Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
- Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
- Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
- Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports. Occasionally providing additional support for Contractor reviews.
- Asset upload, ensuring this is up to date on equipment issues across the business
- Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24 / 7 maintenance cover (This is based on a team rota)
- additional payments in Net cost, based on daily rates.
To be successful in this role you will need :
- Excellent customer service, interpersonal skills, and telephone etiquette
- Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
- Excellent numeracy and organisational skills
- Ability to confidently liaise with all levels of management within the SSP business.
- A self-motivator
- Works well under pressure
- Works to tight deadlines and timescales
- Excellent attention to detail and document accuracy
- Maintenance experience (desirable but not essential)
SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.
Maintenance Helpdesk Executive in Birmingham employer: SSP Group
SSP Group is an exceptional employer located in Birmingham, offering a dynamic work environment that prioritises employee growth and development. With a strong commitment to diversity and inclusion, SSP fosters a collaborative culture where every team member's contributions are valued. Employees benefit from competitive pay, opportunities for additional income through the OOH/Crisis service team, and access to comprehensive training programs, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Helpdesk Executive in Birmingham
✨Tip Number 1
Familiarise yourself with the CRM software mentioned in the job description, particularly Ostara. Understanding how to log work orders and manage communications through this system will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on excellent interpersonal communication. Practise responding to various scenarios you might encounter on the helpdesk to demonstrate your ability to handle calls effectively.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will highlight your ability to work under pressure and meet tight deadlines, which is crucial for this position.
✨Tip Number 4
Research SSP Group and their operations to understand their values and culture. Being able to discuss how your skills align with their mission during the interview can set you apart from other candidates.
We think you need these skills to ace Maintenance Helpdesk Executive in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Maintenance Helpdesk Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any helpdesk roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to handle high volumes of calls, manage work orders, and liaise effectively with contractors.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SSP Group
✨Showcase Your Customer Service Skills
As a Maintenance Helpdesk Executive, you'll be dealing with a lot of calls and queries. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided excellent service in the past.
✨Familiarise Yourself with Relevant Software
The role requires knowledge of various software like Ostara, SAP, and Microsoft Office. Before the interview, take some time to familiarise yourself with these tools. If you have experience with similar systems, be ready to discuss how you used them effectively.
✨Demonstrate Your Organisational Skills
This position involves managing multiple tasks and deadlines. Prepare to discuss how you stay organised and prioritise your workload. You might want to mention any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as urgent call-outs or liaising with contractors. Think of scenarios from your past experiences where you successfully resolved issues under pressure, and be ready to share those stories.
