At a Glance
- Tasks: Deliver top-notch customer service and keep the bar area clean and welcoming.
- Company: Join SSP, a global leader in food travel with exciting venues worldwide.
- Benefits: Enjoy 75% off meals, flexible hours, and great employee discounts.
- Other info: Access to training programmes and a supportive, inclusive culture.
- Why this job: Be part of a vibrant team and develop your career in a fun environment.
- Qualifications: Must be 18+ to serve alcohol; friendly attitude and teamwork skills are essential.
The predicted salary is between 12 - 14 £ per hour.
About the Role
Team Member at Victoria and Albert Bar - Marylebone Station
Pay Rate: £12.90 per hour, with an additional £1.20 for shifts between midnight and 6am (up to £14.10 per hour), plus tips.
Hours:
- Position 1: Part-Time: 16 hours per week
- Position 2: Part-Time: 16 hours per week
Shift Pattern: Between 09:30 AM to 12:00 AM, including weekends.
Age Requirement: Applicants must be 18+ to serve alcohol.
About SSP
SSP is a global leader in food travel, offering a wide range of delicious food and drinks to customers on the go. With partnerships with over 500 brands, we operate locations in airports, train stations, and other high-traffic venues worldwide.
Why Join SSP as a Team Member?
- Meal Discount: 75% off while on shift
- Employee Discounts: Up to 50% off SSP brands and franchises across the UK
- Friends & Family App: 20% off at select SSP locations
- Access: 24/7 support, shopping discounts, GP appointments, and financial/wellbeing services
- Flexible Scheduling: Tailored to support work-life balance
- Career Development: Access award-winning training programs and a Duty Manager Development Programme
- Health & Wellbeing: Benefits including pension plans, life assurance, and family-friendly leave
- Inclusive Culture: We prioritize diversity and inclusion with a variety of employee networks (LGBTQ+, Women’s, Neurodiversity, Disability)
- Employee Recognition: Participate in events like the Barista Competition and Millie’s Cookies Ice-Off Challenge
Role Responsibilities
- Customer Service: Provide excellent service and engage with customers in a friendly manner
- Maintain Cleanliness: Ensure a safe and welcoming environment
- Teamwork: Collaborate to ensure smooth operations
- Uphold SSP Values: Represent SSP’s values and standards in all tasks
Team Member in London employer: SSP Group
SSP Group is an excellent employer that values innovation and collaboration, providing a dynamic work environment in the heart of the United Kingdom. With a strong focus on employee growth, you will have access to professional development opportunities and be part of a supportive culture that encourages creativity and teamwork. Join us to make a meaningful impact through strategic talent acquisition and branding initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SSP Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SSP Group
Don't be shy about reaching out to SSP Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SSP Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SSP Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
