At a Glance
- Tasks: Oversee catering equipment and stock management while ensuring top-notch service.
- Company: Join a leading provider in the British Railway catering industry.
- Benefits: Enjoy discounted meals, employee perks, and award-winning training programmes.
- Other info: Rotational shifts offer flexibility and opportunities for career growth.
- Why this job: Be part of a dynamic team delivering first-class service every day.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 13.9 - 13.9 £ per hour.
Pay Rate: 13.90 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 6am and 10:30pm, including weekends.
Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Responsibilities
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
Benefits
- Discounted meals while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programmes.
- Health & Wellbeing Support.
Equal Opportunity
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Senior Customer Service Assistant - London employer: SSP Group
Rail Gourmet is an exceptional employer, offering a dynamic work environment at Paddington Station where employees can thrive in their roles as Senior Customer Service Assistants. With a commitment to employee growth through award-winning training and development programmes, alongside benefits like discounted meals and health support, we foster a culture of inclusivity and excellence. Join us to be part of a dedicated team that consistently delivers First-Class service in the British Railway Industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Assistant - London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSP Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSP Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Assistant - London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSP Group:Your cover letter is your chance to shine! Tell us why you want to work at SSP Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSP Group!
How to prepare for a job interview at SSP Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
