At a Glance
- Tasks: Support the Employee Relations team and gain hands-on HR experience.
- Company: Join a dynamic workplace focused on employee wellbeing and development.
- Benefits: Enjoy discounts, hybrid working, and award-winning training programmes.
- Other info: Flexible part-time role with excellent growth opportunities in a diverse environment.
- Why this job: Kickstart your HR career with practical experience and support from specialists.
- Qualifications: No prior experience needed; HR knowledge or qualifications are a plus.
The predicted salary is between 28000 - 28000 £ per year.
Provides dedicated support to the Employee Relations team, assisting in the delivery of a high-quality service to both front-line and support centre colleagues. This entry-level role offers hands-on experience in core employee relations activities within a shared service environment, making it an ideal stepping stone for individuals seeking to begin a career in HR. This is a 12 month FTC on a Part Time basis 20 - 25 hours per week. Salary is £28,000 Pro rata.
What you'll be Doing
While prior experience in Employee Relations is not a necessity, some HR experience or a relevant qualification is desirable. Full training will be provided, working closely with Employee Relations Specialists to develop practical knowledge and skills.
Right to Work in the UK
- To demonstrate a comprehensive understanding of the regulations relating to checking right to work in the UK and to provide support on the following:
- Completing checks on eligibility to Work in the UK, Ireland and Guernsey
- Visa renewals & appeals
- Employer sponsorship visas
- Training line managers on RTW validation using Rightcheck
People Policies
- To demonstrate a comprehensive understanding of our various people policies and guides, to provide advice and support on the following:
- Maternity/Adoption/Paternity/Shared Parental Leave/Parental Leave
- Compassionate Leave / Dependency Leave / Force Majeure Leave
Equality & Diversity
- To demonstrate a comprehensive understanding of our attendance policy, alongside the ability to apply sound judgement on the following:
- Unauthorised Absence & Some Other Substantial Reason (SOSR)
- Absence Without Leave (AWOL)
- Short-Term Absence incl. Intermittent absence
- Long-Term Absence incl. Occupational Health case management
- Reasonable Adjustments
- Ill-health Terminations
Employment Legislation
- To be able to support front line managers and colleagues with employment issues relating to:
- Working Time Regulations, incl. Child & Young Workers
- Flexible working
All cases will be logged and managed using our Case Management system. The Coordinator will be responsible for the timely management of their cases, escalating issues or concerns to relevant stakeholders, ensuring risks are identified and action taken to prevent re-occurrence.
Administration
- Video calls with all customers, where contact is via Teams etc.
- Attend meetings either in person or by video link (not audio)
- Drafting ill-health welfare meeting invitations and outcomes
- Completing and managing Occupational Health referrals
- Drafting flexible working invitations and outcomes
- Diary management of own case loads
- Adhoc note taking
Key Measures
- Focus cases are managed according to risk (standard SLA’s do not apply)
- All other cases are responded to within the agreed SLA
- Risk cases reviewed weekly with senior team
- Average case handling time achieved
- Zero overturned decisions or complaints
Key Working Relationships
- Employee Relations Specialists & Managers
- Operations & Support Centre Colleagues
- Parklands Teams (People Services, Payroll)
- People Partners (Operations & Support Office)
- Occupational Health
- Legal Services
- Governing bodies such as ACAS, ICO etc.
To be successful in this role you will need
Essential Skills
- Great listener
- Strong communication and interpersonal skills
- Highly organised with good administrative and IT skills
- Strong team player
- Ability to build key working relationships and influence colleagues at all levels
Desirable Skills
- Any HR related qualification
Benefits
- Employee discounts across our brands
- Friends and Family Discount App
- Award-winning training, apprenticeships and development programmes
- Health and wellbeing support
- Hybrid working with flexibility to support work–life balance
- An inclusive and diverse workplace, with employee networks and communities
Employee Relations Coordinator in London employer: SSP Group
As an Employee Relations Coordinator, you will join a supportive and inclusive work environment that prioritises employee wellbeing and development. With flexible hybrid working options and access to award-winning training programmes, this role offers a fantastic opportunity to kickstart your HR career while enjoying employee discounts and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Coordinator in London
✨Utilise University Career Services
If you're fresh out of uni, your first stop should be the career services at your school. They often have partnerships with local businesses, including companies like SSP Group, which can open doors for entry-level HR positions.
✨Get Involved in HR Communities
Join communities related to human resources on platforms like LinkedIn or Facebook. Engage in discussions, share insights, and connect with HR professionals. Some of these groups might even have job postings specifically looking for entry-level candidates!
✨Attend Job Fairs and Networking Events
Keep an eye out for job fairs, especially those focusing on HR roles. Events at universities or local chambers of commerce can be goldmines for entry-level positions. Don't forget to come prepared with a few great questions to impress recruiters from companies like SSP Group!
✨Showcase Your Personality
In HR, personality and culture fit are key. When you get the chance, maybe through informal chats or interviews, let your genuine self shine through. After all, you're in the business of people, and companies like SSP Group want to see that you fit into their team!
We think you need these skills to ace Employee Relations Coordinator in London
Some tips for your application 🫡
Show Off Your People Skills:In HR, it’s all about connecting with people! Make sure your CV highlights any experience where you’ve dealt with others, whether it’s through previous jobs, volunteering, or even group projects in uni. This shows that you’re not just about the paperwork, but are also eager to interact and engage with those around you.
Tailor Your Language:Using the right buzzwords can make a big difference. Sprinkle in phrases like 'conflict resolution', 'team dynamics', or 'employee engagement' in your application. This will show that you understand the HR world and that you’re ready to dive into the complexities of human relationships in the workplace.
Express Your Eagerness to Learn:As an entry-level candidate, highlight your motivation to grow in the HR field. In your cover letter, mention your interest in learning about recruitment processes, employee development, or workplace culture. Employers want to see that you’re ready to soak up knowledge and contribute to their team.
Research Company Culture:Take the time to understand the HR culture at SSP Group. In your application, reflect on their values and mission, showcasing how you align with them. This adds a personal touch and shows that you’ve done your homework, making your application stand out even more!
How to prepare for a job interview at SSP Group
✨Show Your People Skills
In HR, people skills are key, so be ready to chat about your past experiences working with teams or managing conflicts. Share examples that really highlight your emotional intelligence and ability to empathise with others—this will impress those interviewers at SSP Group.
✨Brush Up on HR Tech Tools
Familiarise yourself with popular HR software like BambooHR or Workday, because you might get asked about your experience with tools that help manage employee data. Even as an entry-level candidate, showing you're proactive about learning the tech aspects can set you apart at SSP Group!
✨Be Prepared to Discuss Policies
Expect questions about HR policies, especially those related to recruitment and employee relations. Give thoughtful answers that demonstrate your understanding of HR practices, and don’t shy away from discussing how you'd approach certain scenarios—this shows you're ready to dive into the role.
✨Demonstrate Your Eagerness to Learn
Since this is an entry-level role, make sure you convey your motivation and willingness to learn. Talk about any relevant coursework or volunteer experiences that have prepared you for a career in HR. Showing a genuine desire to grow within the industry can leave a positive impression on the interviewers at SSP Group.
