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- Tasks: Engage with customers and create feel-good moments in a vibrant hospitality environment.
- Company: Join SSP, working with top brands like M&S and Starbucks at Heathrow Airport.
- Benefits: Earn £13.85 per hour plus extra for night shifts, with employee discounts and meal perks.
- Why this job: Be part of an energetic team and make someone's day better every shift.
- Qualifications: Experience in high-volume hospitality or retail preferred; must be 18+ for certain tasks.
- Other info: Flexible part-time hours with award-winning training and career development opportunities.
The predicted salary is between 13 - 15 £ per hour.
Pay Rate: £13.85 per hour + an extra £1.20 per hour for hours worked between midnight and 6am, bringing your rate of pay to £15.05 per hour.
We have Part Time (25 hour) roles available. Hours of operation are 3am to 11pm, working flexibly across weekdays, weekends, bank and public holidays.
Step into the buzz of hospitality! SSP works with brilliant brands like M&S, Starbucks, Burger King and BrewDog to serve thousands of happy customers in airports, train stations and motorway services across the UK & Ireland. Join our team and be part of the energy every day!
Join our team as a Team Member and help create feel-good moments for our customers. Bring your enthusiasm, positivity and passion — and leave work knowing you’ve made someone’s day better.
ABOUT YOU:
As a Team Member, you will believe in the power of people and believe that today is going to be a good day. You will be passionate and kind whilst always ensuring that all guests leave having had the best of times. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE TEAM MEMBER ROLE:
- Engage with customers and provide an outstanding customer experience.
- Collaborate with colleagues to ensure smooth and efficient operations.
- At least one year’s experience in a similar high-volume Hospitality or Retail role is preferred and/or previous night shift experience is desirable.
AS A TEAM MEMBER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Team Member in Hounslow employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Hounslow
✨Tip Number 1
Get to know the company! Before your interview, check out SSP's values and the brands they work with. This will help you connect your passion for hospitality with their mission, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you made someone's day better. Being able to share these stories will show your enthusiasm and positivity during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It reflects your respect for the role and the company, plus it sets a positive tone for the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Team Member in Hounslow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about creating feel-good moments for our customers. A sprinkle of positivity can go a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have in high-volume hospitality or retail roles. We love seeing how your background aligns with what we do at SSP, so don’t hold back on those details!
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. We want to know the real you and how you can contribute to our vibrant team!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. We can’t wait to hear from you!
How to prepare for a job interview at SSP Group
✨Know the Company
Before your interview, take some time to research SSP and their brands like M&S, Starbucks, and Burger King. Understanding their values and what they stand for will help you connect your answers to their mission during the interview.
✨Show Your Enthusiasm
As a Team Member, your positivity is key! Be sure to express your passion for hospitality and how you enjoy making customers' days better. Share specific examples from your past experiences that highlight your enthusiasm and customer service skills.
✨Prepare for Scenario Questions
Expect questions about how you would handle various customer situations. Think of scenarios where you went above and beyond for a customer or worked well with a team. Practising these responses will help you feel more confident during the interview.
✨Dress the Part
Even though it’s a casual environment, dressing smartly can make a great first impression. Aim for a neat and tidy appearance that reflects the professionalism expected in a hospitality role. It shows you care about the opportunity!
