At a Glance
- Tasks: Lead a team to ensure top-notch customer service and efficient operations.
- Company: Join Rail Gourmet, a leading provider in catering for the British Railway Industry.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training.
- Other info: Diverse workplace with excellent career development opportunities.
- Why this job: Be part of a dynamic team and grow your career in a vibrant environment.
- Qualifications: Must be 18+ with strong leadership and communication skills.
The predicted salary is between 26000 - 39000 £ per year.
Join Rail Gourmet - Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for TransPennine Express (TPE) at Manchester Stores.
Pay Rate: £15.04 per hour.
Hours: Full Time.
Shifts: Rotational shifts between 5am and 10pm, including weekends.
Applicants must be 18 years or older due to certain responsibilities within the role. We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE TEAM LEADER YOU’LL:
- Oversee efficient loading / unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety / Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
WHY JOIN AS A CUSTOMER SERVICE TEAM LEADER?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Customer Service Team Leader in Golborne employer: SSP Group
Rail Gourmet is an exceptional employer that prioritises the growth and well-being of its employees, offering award-winning training and development programmes to help you advance your career in the catering and onboard services sector. Located in Manchester, our vibrant work culture fosters inclusivity and teamwork, while providing attractive benefits such as discounted meals and employee discounts, making it a rewarding place to work for those seeking meaningful employment in the railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Golborne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rail Gourmet on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak, highlight your love for customer service and how you can contribute to Rail Gourmet's mission of delivering first-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Team Leader in Golborne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight any previous leadership experience and customer service achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit for Rail Gourmet. Keep it engaging and personal.
Showcase Your Communication Skills:As a Customer Service Team Leader, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can lead a team and interact with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place quickly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SSP Group
✨Know Your Stuff
Before the interview, make sure you understand Rail Gourmet's mission and values. Familiarise yourself with their services, especially in relation to customer service and catering. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Leadership Skills
As a Customer Service Team Leader, you'll need to show that you can manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. This will highlight your leadership capabilities.
✨Health & Safety Knowledge is Key
Since the role involves compliance with Health & Safety and Food Hygiene Regulations, brush up on these topics. Be ready to discuss how you would ensure these standards are met in a busy environment, as this shows your commitment to safety and quality.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
