At a Glance
- Tasks: Support the Employee Relations team and gain hands-on HR experience.
- Company: Join a dynamic organisation focused on employee wellbeing and development.
- Benefits: Enjoy discounts, hybrid working, and award-winning training opportunities.
- Other info: Flexible part-time role with excellent growth potential.
- Why this job: Kickstart your HR career with practical experience and support from specialists.
- Qualifications: No prior experience needed; HR qualifications are a plus.
The predicted salary is between 28000 - 28000 £ per year.
About the Role
Provides dedicated support to the Employee Relations team, assisting in the delivery of a high-quality service to both front-line and support centre colleagues. This entry-level role offers hands-on experience in core employee relations activities within a shared service environment, making it an ideal stepping stone for individuals seeking to begin a career in HR. This is a 12 month FTC on a Part Time basis 20 - 25 hours per week. Salary is £28,000 Pro rata.
What you'll be Doing
- While prior experience in Employee Relations is not a necessity, some HR experience or a relevant qualification is desirable. Full training will be provided, working closely with Employee Relations Specialists to develop practical knowledge and skills.
Right to Work in the UK
- To demonstrate a comprehensive understanding of the regulations relating to checking right to work in the UK and to provide support on the following:
- Completing checks on eligibility to Work in the UK, Ireland and Guernsey
- Visa renewals & appeals
- Employer sponsorship visas
- Training line managers on RTW validation using Rightcheck
People Policies
- To demonstrate a comprehensive understanding of our various people policies and guides, to provide advice and support on the following:
- Maternity/Adoption/Paternity/Shared Parental Leave/Parental Leave
- Compassionate Leave / Dependency Leave / Force Majeure Leave
Equality & Diversity
- To demonstrate a comprehensive understanding of our attendance policy, alongside the ability to apply sound judgement on the following:
- Unauthorised Absence & Some Other Substantial Reason (SOSR)
- Absence Without Leave (AWOL)
- Short-Term Absence incl. Intermittent absence
- Long-Term Absence incl. Occupational Health case management
- Reasonable Adjustments
- Ill-health Terminations
Employment Legislation
- To be able to support front line managers and colleagues with employment issues relating to:
- Working Time Regulations, incl. Child & Young Workers
- Flexible working
All cases will be logged and managed using our Case Management system. The Coordinator will be responsible for the timely management of their cases, escalating issues or concerns to relevant stakeholders, ensuring risks are identified and action taken to prevent re-occurrence.
Administration
- Video calls with all customers, where contact is via Teams etc.
- Attend meetings either in person or by video link (not audio)
- Drafting ill-health welfare meeting invitations and outcomes
- Completing and managing Occupational Health referrals
- Drafting flexible working invitations and outcomes
- Diary management of own case loads
- Adhoc note taking
Key Measures
- Focus cases are managed according to risk (standard SLA’s do not apply)
- All other cases are responded to within the agreed SLA
- Risk cases reviewed weekly with senior team
- Average case handling time achieved
- Zero overturned decisions or complaints
Key Working Relationships
- Employee Relations Specialists & Managers
- Operations & Support Centre Colleagues
- Parklands Teams (People Services, Payroll)
- People Partners (Operations & Support Office)
- Occupational Health
- Legal Services
- Governing bodies such as ACAS, ICO etc.
To be successful in this role you will need
Essential Skills
- Great listener
- Strong communication and interpersonal skills
- Highly organised with good administrative and IT skills
- Strong team player
- Ability to build key working relationships and influence colleagues at all levels
Desirable Skills
- Any HR related qualification
Benefits
- Employee discounts across our brands
- Friends and Family Discount App
- Award-winning training, apprenticeships and development programmes
- Health and wellbeing support
- Hybrid working with flexibility to support work–life balance
- An inclusive and diverse workplace, with employee networks and communities
Employee Relations Coordinator employer: SSP Group
As an Employee Relations Coordinator, you will join a dynamic team that prioritises employee well-being and development in a supportive environment. With a commitment to inclusivity and flexibility, the company offers award-winning training programmes and hybrid working options, making it an excellent employer for those looking to kickstart their HR career while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Coordinator
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at SSP Group.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from SSP Group looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Employee Relations Coordinator
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at SSP Group, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to SSP Group.
How to prepare for a job interview at SSP Group
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to SSP Group. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to SSP Group. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
