At a Glance
- Tasks: Deliver top-notch service on trains, manage stock, and assist passengers.
- Company: Join Rail Gourmet, a leading provider in railway catering services.
- Benefits: Enjoy competitive pay, discounts, and award-winning training opportunities.
- Other info: Flexible shifts and the chance to travel across the TPE network.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: No specific qualifications needed, just a passion for great service!
The predicted salary is between 28400 - 33600 £ per year.
Join Rail Gourmet - Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Edinburgh Waverly Station.
Hours: Permanent Full Time 40 hours & Part Time 20 Hours. Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends. Pay Rate: £13.65 per hour.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. Full training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
On Board Host in Edinburgh employer: SSP Group
Rail Gourmet UK is an exceptional employer, offering a vibrant work culture and a commitment to employee development through award-winning training and apprenticeship programmes. Located at the bustling Edinburgh Waverly Station, our On Board Hosts enjoy competitive pay, flexible working hours, and unique benefits such as discounted meals and travel opportunities for friends and family, making it a rewarding place to build a meaningful career in the catering and onboard services sector.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Host in Edinburgh
✨Tip Number 1
Get to know the company! Research Rail Gourmet and TransPennine Express so you can chat about their values and services during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your customer service skills! As an On Board Host, you'll be interacting with passengers all day. Role-play scenarios with friends or family to get comfortable handling different situations and questions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It reflects your commitment to the role and the high standards of service Rail Gourmet expects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace On Board Host in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the On Board Host role. Highlight your customer service skills and any relevant experience that shows you can handle the fast-paced environment of the railway industry.
Show Your Passion:Let us know why you want to join Rail Gourmet! Share your enthusiasm for providing excellent service and how you can contribute to our mission of delivering a First-Class experience to passengers.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at SSP Group
✨Know Your Role Inside Out
Before the interview, make sure you understand what being an On Board Host entails. Familiarise yourself with the responsibilities like providing at-seat service and managing stock. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure passenger satisfaction.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Rail Gourmet values a polished appearance, so aim for a neat and tidy look that reflects the high standards of the company.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like as an On Board Host. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
