At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service.
- Company: Join SSP and work with iconic brands like Starbucks and Burger King at Gatwick Airport.
- Benefits: Enjoy competitive pay, discounted meals, free parking, and employee discounts.
- Other info: Flexible shifts available, including nights, with award-winning training and development opportunities.
- Why this job: Be part of an energetic team, develop leadership skills, and make a real impact every day.
- Qualifications: Must be 18+, with previous experience in hospitality or retail leadership preferred.
Pay Rate: Rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We offer additional service charge.
Hours of operation are 3am to 12am. Working flexibly across weekdays, weekends, bank and public holidays.
Shift Times: 12PM to 9PM
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free Parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - The Breakfast Club
✨Tip Number 1
Familiarise yourself with The Breakfast Club's brand and values. Understanding their unique approach to hospitality will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced environments. Since the role requires managing busy shifts, be ready to share specific examples of how you've successfully led teams during peak times in previous roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Duty Manager, you'll need to think on your feet, so come equipped with stories that showcase your ability to handle unexpected challenges effectively.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Duty Manager - The Breakfast Club
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise any previous positions where you managed a team or worked in a fast-paced environment, as this is crucial for the Duty Manager role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've successfully led a team or improved customer service in past roles to demonstrate your suitability for the position.
Highlight Flexibility:Since the role requires working flexible hours, including weekends and bank holidays, make sure to mention your availability in your application. This shows that you are committed and ready to meet the demands of the job.
Showcase Problem-Solving Skills:In your application, provide examples of how you've effectively solved problems in a busy work environment. This could include managing staff conflicts, handling customer complaints, or improving operational efficiency.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Business
Familiarise yourself with The Breakfast Club and its operations, especially in a fast-paced setting like Gatwick Airport. Research their values, menu offerings, and customer service approach. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenges on the job. Think about situations you've faced in previous roles, such as managing a busy shift or resolving customer complaints, and be ready to discuss how you handled them.
✨Highlight Flexibility and Adaptability
Given the varied hours and fast-paced nature of the role, emphasise your flexibility and adaptability. Share experiences where you've successfully adjusted to changing circumstances or worked unconventional hours, showcasing your readiness for the demands of the Duty Manager position.
