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- Tasks: Lead a dynamic team, manage front-of-house operations, and ensure exceptional customer service.
- Company: Join SSP, the global food travel experts with over 500 brands at airports and train stations.
- Benefits: Enjoy 75% meal discounts, employee perks, flexible working, and comprehensive health support.
- Why this job: Embrace a fast-paced environment where your passion for food and travel makes a real impact.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Planned opening in May 2025; references and a criminal record check required.
Duty Manager at Bars, Leeds Bradford Airport. Brand New Opening!
Pay Rate: £13.11 per hour + an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £14.61 per hour. We also offer an additional service charge! Planned opening mid May 2025.
Candidate will be working in front of house taking orders/payments and leading the team.
Shift pattern: Full Time, scheduled between 02:00 am - 00:00 am, including weekends.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
Have at least 1 year experience working as a supervisor in hospitality or retail role.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone.
Join our dynamic team as a valued Duty Manager, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
WHY JOIN SSP AS A DUTY MANAGER?
- Staff parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey!
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager - Tap & Brew Airside employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Tap & Brew Airside
✨Tip Number 1
Familiarise yourself with the specific operations of bars and restaurants, especially in an airport setting. Understanding the unique challenges and customer expectations in this environment will help you stand out during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss how you motivate staff and handle conflicts, as these are key aspects of the Duty Manager position.
✨Tip Number 3
Since the role involves working unsociable hours, be prepared to discuss your flexibility and willingness to work during these times. Showing that you're committed to the job's requirements can make a positive impression.
✨Tip Number 4
Research SSP and its various brands to demonstrate your enthusiasm for the company. Knowing about their values and offerings will help you connect your personal passion for food and travel with their mission during the interview.
We think you need these skills to ace Duty Manager - Tap & Brew Airside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or retail, especially any supervisory roles. Emphasise your leadership skills and ability to create a welcoming atmosphere.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your commitment to exceptional customer service. Mention specific examples of how you've improved service in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience working in fast-paced environments and your ability to lead a team. Include any achievements that demonstrate your operational efficiency and customer service excellence.
Prepare for References: Since references from the last five years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback when contacted.
How to prepare for a job interview at SSP Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and how you enjoy creating a welcoming atmosphere.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed or supported a team in the past. Discuss your approach to motivating colleagues and handling challenges.
✨Know the Company and Its Values
Research SSP and understand their commitment to exceptional customer service and innovation. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to handle difficult customers or operational challenges, and explain how you resolved them effectively.
