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- Tasks: Lead a dynamic team in a fast-paced hospitality environment at Leeds Bradford Airport.
- Company: Join SSP, working with iconic brands like Starbucks and BrewDog across the UK & Ireland.
- Benefits: Enjoy flexible hours, discounted meals, free parking, and employee discounts.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with great people.
- Qualifications: Previous leadership experience in hospitality or retail is preferred; must be 18+ for certain tasks.
- Other info: Earn extra pay for night shifts and receive up to £150 monthly in service charge.
Pay Rate: £13.11 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am. We offer additional service charge, up to £150 per month!
We have Full Time (30-40 hrs) roles available. Hours of operation are 2 am and midnight. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Bar Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free parking while on shifts.
- Service charge added to your monthly pay.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Tap & Brew Airside
✨Tip Number 1
Familiarise yourself with the specific brands you'll be working with, like Starbucks and BrewDog. Understanding their values and customer service expectations can give you an edge in interviews.
✨Tip Number 2
Highlight your experience in fast-paced environments. Share specific examples of how you've successfully led teams during busy shifts to demonstrate your ability to thrive under pressure.
✨Tip Number 3
Prepare to discuss your approach to problem-solving on the fly. Think of scenarios where you've had to make quick decisions and how those decisions positively impacted your team or customers.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. Express your passion for leading teams and delivering exceptional customer service, as this will resonate well with the hiring managers at SSP.
We think you need these skills to ace Duty Manager - Tap & Brew Airside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise any previous positions where you managed a team or worked in a fast-paced environment, as this is crucial for the Duty Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've successfully led teams and improved customer service in past roles.
Highlight Flexibility: Since the role requires working flexible hours, including nights and weekends, make sure to mention your availability and willingness to work during these times in your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems in high-pressure situations. This will demonstrate your ability to handle the dynamic environment of a Duty Manager.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Be prepared to share examples of how you've successfully managed teams in the past, especially during busy shifts. Highlight your ability to inspire and motivate others.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving on the fly. Think of specific instances where you've had to resolve issues under pressure. This will show your potential employer that you can handle the demands of the job.
✨Know the Company and Its Brands
Familiarise yourself with SSP and the brands they operate, such as Starbucks and BrewDog. Showing that you understand their values and customer service expectations will demonstrate your genuine interest in the role.
✨Be Ready for Flexibility
The position involves working various shifts, including nights and weekends. Be prepared to discuss your availability and willingness to work flexible hours, as this is crucial for the role.
