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- Tasks: Lead a dynamic team in a fast-paced hospitality environment at Newcastle International Airport.
- Company: Join SSP, a leader in the hospitality industry with iconic brands like Starbucks and BrewDog.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Previous experience in hospitality or retail leadership is preferred; must be 18+ for certain tasks.
- Other info: Flexible hours available, including weekends and holidays, with extra pay for night shifts.
DUTY MANAGER – TAP & BREW, NEWCASTLE INTERNATIONAL AIRPORT
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am.
We have Full Time (30-40 hrs) roles available.
Hours of operation are 4 am and 10 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role\’s got your name on it.
- 5 years of references and Criminal Record Check required.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail role is preferred.
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you\’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Tap & Brew employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Tap & Brew
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and BrewDog. Understanding their values and customer service expectations can help you stand out during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Highlight your flexibility and willingness to work varied hours, especially during peak times like weekends and holidays. This shows you're committed to the role and ready to meet the demands of the job.
✨Tip Number 4
Research the latest trends in hospitality and customer service. Being knowledgeable about current industry standards can impress your interviewers and demonstrate your passion for the role.
We think you need these skills to ace Duty Manager - Tap & Brew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention why you want to work at Tap & Brew and how you can contribute to the team’s success. Be sure to include examples of how you've led teams in busy settings.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as problem-solving, customer service excellence, and team motivation. Use specific examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Business
Familiarise yourself with the brands SSP operates, such as Starbucks and BrewDog. Showing that you understand their values and customer service expectations will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenges on the job. Think about past experiences where you had to resolve conflicts or improve team performance, and be ready to discuss these situations in detail.
✨Emphasise Flexibility and Availability
Since the role requires working flexible hours, including weekends and holidays, make sure to express your willingness to adapt your schedule. Highlight any previous experience you have with shift work to show you're comfortable in a dynamic environment.
