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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Experience a fast-paced environment where every day is different and impactful.
- Qualifications: Previous leadership experience in hospitality or retail preferred; must be 18+.
- Other info: Flexible hours available, including weekends and holidays, with extra pay for night shifts.
The predicted salary is between 27600 - 38400 £ per year.
DUTY MANAGER – STARBUCKS, NEWCASTLE INTERNATIONAL AIRPORT
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am.
We have Full Time (30-40 hrs) roles available.
Hours of operation are 3 am and 9 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
Love the sound of coffee brewing, orders flying, and happy customers? Welcome to SSP Starbucks! Join our fun, fast-paced team and enjoy the good vibes every shift.
ABOUT YOU:
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role\’s got your name on it.
- 5 years of references and Criminal Record Check required.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail role is preferred.
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you\’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Starbucks Landside employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks Landside
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to quality and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced environments during any informal conversations or networking opportunities. Being able to demonstrate your ability to thrive under pressure will resonate well with the hiring team.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Duty Manager, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've led teams in previous roles. Be ready to share stories that showcase your problem-solving skills and ability to maintain a positive atmosphere during busy shifts.
We think you need these skills to ace Duty Manager - Starbucks Landside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Use specific examples that demonstrate your ability to manage a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention why you want to work at Starbucks specifically and how your skills align with the responsibilities of a Duty Manager.
Highlight Relevant Experience: In your application, emphasise any previous experience leading teams in fast-paced environments. Include details about how you handled challenges and improved team performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Be prepared to share examples of how you've successfully led teams in the past, especially in hospitality or retail settings.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving on the fly. Think of specific instances where you've had to resolve issues during busy shifts and be ready to discuss them.
✨Emphasise Customer Service Experience
Customer service is key in this role. Highlight your experience in delivering excellent service and how you inspire your team to do the same. Prepare to discuss how you handle customer queries and complaints.
✨Be Ready for Flexibility Questions
Since the role involves working various shifts, including weekends and holidays, be prepared to discuss your availability and willingness to work flexible hours. Show that you're adaptable and ready to meet the demands of the job.
