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- Tasks: Lead a dynamic team, ensuring excellent customer service and operational efficiency.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy 75% meal discounts, employee perks, and comprehensive health support.
- Why this job: Thrive in a fast-paced environment while fostering success and inclusivity.
- Qualifications: Previous supervisory experience in hospitality or retail is essential.
- Other info: Must be 18+ to handle alcohol; flexible shifts available.
The predicted salary is between 27600 - 31200 £ per year.
Pay Rate: From 1st of April rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift pattern: Full Time, scheduled between 3 am and 11 pm, including weekends.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Bar Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Starbucks GLA employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks GLA
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous supervisory experience in hospitality or retail. Be ready to share specific examples of how you've led a team, improved service, or handled challenges in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your knowledge of operational efficiency. Think about ways you've previously streamlined processes or improved team performance, as this will resonate well with the role's responsibilities.
✨Tip Number 4
Show your passion for food and travel. Since this role is within an airport setting, expressing enthusiasm for the unique environment and customer base can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Starbucks GLA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Starbucks. Familiarise yourself with the job description and think about how your experience aligns with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or retail. Emphasise any supervisory roles you've held and specific achievements that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your motivation to lead a team. Mention why you want to work at Starbucks specifically and how you can contribute to their success.
Prepare for References: Since the company requires references for the last five years, reach out to former employers or colleagues in advance. Ensure they are willing to provide positive feedback about your work ethic and skills.
How to prepare for a job interview at SSP Group
✨Show Your Passion for Customer Service
As a Duty Manager, you'll be leading a team in a fast-paced environment. Make sure to express your enthusiasm for providing excellent customer service and share examples of how you've gone above and beyond in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in supervising teams and guiding colleagues. Be prepared to discuss specific situations where you successfully motivated your team or resolved conflicts, showcasing your ability to lead by example.
✨Familiarise Yourself with the Brand
Research Starbucks and SSP's values, culture, and offerings. Being knowledgeable about their products and services will show your genuine interest in the role and help you connect better during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to operational efficiency, team coordination, and customer service challenges, and prepare your responses to demonstrate your critical thinking.
