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- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere at Starbucks.
- Company: Join SSP, the global food travel experts with over 500 brands including Starbucks.
- Benefits: Enjoy free parking, meal discounts, and access to health and wellbeing support.
- Why this job: Be part of a vibrant community that values passion, connection, and coffee culture.
- Qualifications: Previous supervisory experience in hospitality or retail is required; must be 18+.
- Other info: Flexible shifts, opportunities for growth, and a diverse, inclusive workplace.
The predicted salary is between 27600 - 31200 £ per year.
Pay Rate: Pay rate is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: Full-time position, scheduled between 3 am and 10 pm including weekends. Please note, only candidates who can travel to the airport for the early start will be considered for this role.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. Previous experience in a similar role is required.
WHY JOIN SSP AS A DUTY MANAGER?
- Free Parking and 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Starbucks, Edinburgh Airport employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks, Edinburgh Airport
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to quality coffee and customer service will help you align your experience with what they are looking for in a Duty Manager.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality or retail during your conversations. Be ready to discuss specific examples of how you've improved service or operational efficiency in past roles.
✨Tip Number 3
Since this role requires early starts, make sure to mention your availability and ability to travel to the airport. This shows your commitment and readiness for the demands of the position.
✨Tip Number 4
Prepare to discuss how you would create a welcoming atmosphere and support your team. Think of strategies that promote inclusivity and motivation, as these are key aspects of the Duty Manager role.
We think you need these skills to ace Duty Manager - Starbucks, Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasise your ability to create a welcoming atmosphere and improve service, as these are key responsibilities for the Duty Manager position.
Craft a Strong Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work at Starbucks specifically. Mention your previous experience and how it aligns with the role's requirements, such as handling alcohol and managing a team.
Highlight Availability: Clearly state your availability for early shifts and weekends in your application. Since the role requires flexibility, showing that you can meet these demands will strengthen your application.
Prepare for References: Since references from the last five years are required, prepare a list of professional contacts who can vouch for your experience and character. Make sure to inform them in advance so they are ready to provide a reference when contacted.
How to prepare for a job interview at SSP Group
✨Show Your Passion for Coffee and Customer Service
As a Duty Manager at Starbucks, it's essential to convey your enthusiasm for coffee and customer service. Share experiences where you've gone above and beyond to ensure customer satisfaction, as this aligns with the company's values.
✨Demonstrate Leadership Skills
Highlight your previous supervisory experience in hospitality or retail. Be prepared to discuss how you've successfully led a team, resolved conflicts, and motivated colleagues to achieve operational excellence.
✨Familiarise Yourself with Airport Regulations
Since this role involves working at an airport, understanding security regulations is crucial. Research the requirements for handling food and alcohol, and be ready to discuss how you would ensure compliance in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare examples of how you've handled challenging situations in the past, particularly in fast-paced environments like airports or busy cafes.
