Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced environment, ensuring excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy competitive pay, employee discounts, free parking, and health support.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse opportunities.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible hours available, including night shifts, perfect for students seeking part-time work.
The predicted salary is between 28650 - 36000 £ per year.
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.00 per hour.
We have Full Time (35 hrs) roles available. Hours of operation are 2am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Starbucks, Birmingham Airport employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks, Birmingham Airport
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to customer service and quality will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in hospitality or retail. Be ready to share specific examples of how you've successfully led a team during busy shifts, as this will demonstrate your capability for the Duty Manager role.
✨Tip Number 3
Prepare to discuss your problem-solving skills. The role requires quick thinking and adaptability, so think of scenarios where you've effectively resolved issues on the spot and how that positively impacted your team or customers.
✨Tip Number 4
Show enthusiasm for working flexible hours, including night shifts. Since the role involves varied hours, expressing your willingness to adapt to different schedules can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Starbucks, Birmingham Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Duty Manager position at Starbucks. Tailor your application to highlight relevant experience in hospitality or retail leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in managing teams, especially in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and leadership. Mention specific examples of how you've successfully led teams and improved customer service in previous roles. Make sure to convey your enthusiasm for working at Starbucks.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Be prepared to share examples of how you've successfully led teams in the past, especially during busy shifts. Highlight your ability to motivate and inspire others.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving on the fly. Think of specific instances where you've had to resolve issues under pressure. This will show your potential employer that you can handle the demands of the job.
✨Understand the Brand
Familiarise yourself with Starbucks and its values. Being knowledgeable about the brand will not only impress your interviewers but also demonstrate your genuine interest in the role. Consider discussing how you align with their customer service ethos.
✨Be Ready for Flexibility
The position involves working various shifts, including nights and weekends. Be prepared to discuss your availability and willingness to work flexible hours. This shows that you're committed and ready to meet the demands of the role.
