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- Tasks: Lead a dynamic team at Starbucks, ensuring excellent service and smooth operations.
- Company: Join SSP, a leader in hospitality with iconic brands across the UK & Ireland.
- Benefits: Enjoy competitive pay, discounted meals, free parking, and employee discounts.
- Why this job: Experience a fast-paced environment where every day is different and impactful.
- Qualifications: Must be 18+, with previous leadership experience in hospitality or retail preferred.
- Other info: Flexible hours, including nights, with opportunities for training and development.
About the Role
DUTY MANAGER - STARBUCKS, MANCHESTER AIRPORT
Pay Rate: Rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We offer additional service charge.
Hours of operation are 3am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free Parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Starbucks employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to customer service and quality will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced environments during your interactions. Share specific examples of how you've successfully led teams through busy shifts, as this is crucial for the Duty Manager role at Manchester Airport.
✨Tip Number 3
Network with current or former employees of SSP or Starbucks. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss your problem-solving skills. The Duty Manager role requires quick thinking and adaptability, so think of scenarios where you've effectively resolved issues under pressure.
We think you need these skills to ace Duty Manager - Starbucks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention why you want to work at Starbucks specifically and how your skills align with the responsibilities of a Duty Manager.
Highlight Relevant Experience: In your application, focus on your previous experience leading teams, especially in busy settings. Provide examples of how you've successfully managed operations and improved customer service in past roles.
Showcase Your Flexibility: Since the role requires working various shifts, including nights and weekends, make sure to mention your availability and willingness to work flexible hours. This shows you're ready to meet the demands of the job.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with Starbucks and its values before the interview. Being able to discuss what makes Starbucks unique and how you can contribute to its success will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or improve service, and be ready to explain your thought process and actions.
✨Emphasise Flexibility and Availability
Since the role requires working various shifts, including nights and weekends, make sure to express your flexibility and willingness to adapt to different schedules. This will reassure the interviewer that you're committed to meeting the demands of the job.
