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- Tasks: Lead a team to create an exceptional customer experience in a fast-paced environment.
- Company: Join M&S, a beloved UK brand known for quality food and drink options at travel hubs.
- Benefits: Enjoy 75% meal discounts, up to 50% off at various brands, and access to health support.
- Why this job: Be part of a diverse team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Flexible shifts available, including night hours with extra pay incentives.
The predicted salary is between 28650 - 32400 £ per year.
Duty Manager at M&S, Gatwick Airport South Terminal.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Shift Pattern: Full-Time (37.5hrs) roles available. Shifts between 5am and midnight, any 5 shifts out of 7, working flexibly over weekdays, weekends and Bank Holidays.
You will have at least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you're passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Why Join SSP as a Duty Manager?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programmes to enhance your skills and advance your career.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
As a Duty Manager You'll:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager M&S employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with M&S and SSP's values and culture. Understanding their commitment to quality, diversity, and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in high-volume hospitality or retail settings. Be ready to share specific examples of how you've successfully managed teams and improved customer experiences in similar roles.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate your team. M&S values inclusivity and exceptional service, so think about how you can demonstrate these qualities in your management approach.
✨Tip Number 4
Be flexible and open to working various shifts, including weekends and late nights. Emphasising your willingness to adapt to the shift patterns will show your commitment to the role and the team.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in high-volume hospitality or retail roles. Emphasise any supervisory or managerial responsibilities you've held, as well as your ability to create a welcoming atmosphere.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, and how it aligns with M&S's values. Mention specific examples of how you've improved customer service or operational efficiency in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as team coordination, effective communication, and problem-solving. Provide examples of how you've successfully led a team or handled challenging situations.
Show Enthusiasm for the Brand: Express your enthusiasm for working with M&S and SSP in your application. Mention any personal experiences with their products or services that have left a positive impression on you, demonstrating your genuine interest in the role.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved service quality.
✨Know the Company and Its Values
Familiarise yourself with M&S and SSP's values, especially their commitment to quality and customer service. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Highlight Your Flexibility
Given the shift patterns and the need for flexibility in this role, be prepared to discuss your availability and willingness to work various shifts, including weekends and late nights. This shows your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of scenarios where you've had to make quick decisions or manage difficult customers, and be ready to share those experiences.
