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- Tasks: Lead a team to create a welcoming atmosphere and ensure excellent customer service.
- Company: Join M&S, a beloved UK brand known for quality food and drink options.
- Benefits: Enjoy 75% meal discounts, up to 50% off at various brands, and health support.
- Why this job: Be part of a diverse team with growth opportunities and a fun work culture.
- Qualifications: Must be 18+ to handle alcohol; no prior experience required.
- Other info: Participate in exciting activities like barista competitions and enjoy flexible working hours.
The predicted salary is between 27600 - 31200 £ per year.
Pay Rate: From 1st April pay rate is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: Full Time (40 hours), any 5 days out of 7 from 5am - midnight, working flexibly over weekdays, weekends and Bank Holidays.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As part of our team, you’ll play a pivotal role in delivering exceptional customer experiences.
WHY JOIN SSP AS A DUTY MANAGER?- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager M&S employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with M&S's values and customer service standards. Understanding their commitment to quality and excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in a managerial role, especially in food service or retail. Be ready to discuss specific examples of how you've improved team performance or customer satisfaction.
✨Tip Number 3
Prepare to demonstrate your ability to work flexible hours, as the role requires shifts across various times. Share any past experiences where you've successfully managed a varied schedule.
✨Tip Number 4
Showcase your leadership skills by discussing how you motivate and support your team. Be prepared to give examples of how you've recognised and celebrated exceptional service in others.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Duty Manager position at M&S. Understand the responsibilities and expectations, such as creating a welcoming atmosphere and overseeing operational excellence.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, team management, and operational efficiency. Use specific examples that demonstrate your ability to lead a team and improve service standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and travel, as well as your commitment to delivering exceptional customer experiences. Mention how your skills align with the values of M&S and SSP.
Highlight Relevant Skills: In your application, emphasise skills such as communication, decision-making, and team coordination. These are crucial for the Duty Manager role, so provide examples of how you've successfully used these skills in previous positions.
How to prepare for a job interview at SSP Group
✨Know the Company and Its Values
Before your interview, take some time to research M&S and SSP. Understand their values, mission, and the type of customer experience they aim to provide. This will help you align your answers with what they are looking for in a Duty Manager.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be expected to guide and support your colleagues. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Showcase Your Customer Service Experience
Customer service is at the heart of this role. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction. This could include handling complaints or creating a welcoming atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
