At a Glance
- Tasks: Lead a dynamic team in a fast-paced restaurant environment and ensure excellent customer service.
- Company: Join SSP, the Food Travel Experts, creating amazing food experiences for travellers.
- Benefits: Full-time hours, flexible shifts, and opportunities for career growth in a vibrant setting.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of a passionate team and make a real impact on customer experiences.
- Qualifications: Experience in QSR leadership and strong people management skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
We are looking for candidates who can commit to full-time employment and offer full flexibility to work shifts between 06:00 and 23:00, Monday to Sunday, including weekends. Applicants must have reliable means of transport to and from Paddington Station, particularly for early morning starts and late evening finishes.
Previous experience in the Quick Service Restaurant (QSR) industry is highly desirable, preferably within a fast-paced, high-volume environment, with proven experience in leading, managing and developing teams of up to 26 employees. Strong leadership, people management, organisational skills and the ability to perform effectively under pressure are essential for this role.
About the Role:
We are SSP The Food Travel Experts. We are experts in creating and running food outlets in locations where people are on the move. Whether it’s jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of travellers.
Become a vital part of our SSP family! We are looking for Team Leaders with a passion for great customer service. To be successful you will have some experience of leading a team in the past and feel confident to take responsibility for the day to day running of the business. You will work on shift with the team to create a positive and engaging atmosphere to bring the best out of your team.
A Team Leader plays an important role in the day to day running of the business supporting the management team with opening and closing and some financial aspects of the unit. They also ensure best brand practice is followed and that we are providing a safe and clean environment for our customers and team.
Airport only: Please note all successful candidates are required to provide a full 5 year work history and undergo a Criminal Record Check to comply with Airport Security regulations.
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
Duty Manager - Leon Paddington employer: SSP Group
At SSP, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and customer engagement. Located at Havant Station, our café environment is perfect for those who enjoy the buzz of hospitality, with flexible hours and competitive pay rates, including additional earnings for night shifts. We are committed to employee growth through award-winning training and development programmes, ensuring that every team member can flourish while creating memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leon Paddington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SSP Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SSP Group
Don't be shy about reaching out to SSP Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Leon Paddington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SSP Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SSP Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
