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For Companies At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Burger King and Starbucks.
- Benefits: Enjoy discounted meals, free parking, employee discounts, and award-winning training.
- Why this job: Experience a fast-paced environment where no two days are the same and make a real impact.
- Qualifications: Must be 18+, with previous leadership experience in hospitality or retail preferred.
- Other info: Flexible hours across weekdays, weekends, and holidays; earn extra for night shifts.
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Hours of operation are 3 am to 11 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free Parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Burger King, Birmingham Airport
✨Tip Number 1
Familiarise yourself with the specific operations of Burger King and the fast-paced environment of an airport. Understanding the unique challenges and customer expectations in this setting will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience you have in hospitality or retail management, especially in high-pressure situations. Be ready to share specific examples of how you've successfully led a team during busy shifts.
✨Tip Number 3
Demonstrate your ability to inspire and motivate a team. Think of ways you can showcase your leadership style and how you keep morale high, especially during peak hours.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, particularly night shifts. Showing that you're willing to adapt to the operational needs of the business will make you a more attractive candidate.
We think you need these skills to ace Duty Manager - Burger King, Birmingham Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention why you want to work at Burger King specifically and how you can contribute to the team at Birmingham Airport.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as problem-solving, team leadership, and customer service. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality sector.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a fast-paced environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with Burger King's values and customer service standards. During the interview, express your enthusiasm for the brand and how you can contribute to maintaining its reputation for quality and service. This shows that you're not just looking for any job, but are genuinely interested in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle busy shifts and customer complaints. Prepare by thinking of past experiences where you successfully navigated similar situations, focusing on your decision-making process and the outcomes.
✨Highlight Flexibility and Availability
Given the varied hours of operation, emphasise your flexibility and willingness to work different shifts, including nights and weekends. This will reassure the interviewer that you're committed to meeting the demands of the role and can adapt to the fast-paced hospitality environment.
