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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service.
- Company: Join SSP and work with iconic brands like Starbucks and Burger King at Reading Station.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+ with experience in leading teams in hospitality or retail.
- Other info: Flexible hours across weekdays, weekends, and holidays; no two days are the same!
The predicted salary is between 27300 - 36400 £ per year.
DUTY MANAGER – READING STATION, UPPER CRUST
Pay Rate: £13.11 per hour
We have Full Time (30 hrs) roles available.
Hours of operation are 6am to 10pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role\’s got your name on it.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you\’ve tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you\’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and Burger King. Understanding their values and customer service expectations can help you stand out during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you've had to think on your feet. This role requires quick decision-making, so having relevant examples will impress the hiring team.
✨Tip Number 4
Research the company culture at SSP and be prepared to discuss how you can contribute to a positive atmosphere. Highlighting your passion for hospitality and teamwork can make a strong impression.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you want to work at SSP and how your skills align with the Duty Manager role. Be sure to include examples of how you've successfully led teams in high-pressure environments.
Highlight Relevant Skills: In your application, focus on key skills such as problem-solving, team leadership, and customer service excellence. Use specific examples to illustrate how you've applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with the brands you'll be working with, such as Starbucks and Burger King. Showing that you understand their values and customer service expectations will impress the interviewers and show your commitment to the role.
✨Emphasise Flexibility
The role requires working flexible hours, including weekends and holidays. Be prepared to discuss your availability and willingness to adapt to the fast-paced nature of the hospitality industry, as this is a key aspect of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations. Think about past experiences where you've had to resolve conflicts or improve team performance under pressure, and be ready to share these stories.
