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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant, energetic atmosphere.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible hours across weekdays and weekends, with extra pay for night shifts.
DUTY MANAGER – FORTH VALLEY HOSPITAL, STARBUCKS
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6AM, bringing your rate of pay to £14.80 per hour.
We have Full Time (30 hrs) roles available.
Hours of operation are 5:30am and 8:30pm . Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role\’s got your name on it.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you\’ve tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you\’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
#BG3
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Starbucks and other brands under SSP. Understanding their values and customer service expectations will help you demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in hospitality or retail. Be ready to share specific examples of how you've successfully led a team during busy shifts.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to think on your feet and how you managed to keep the team motivated and the atmosphere positive.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Express your passion for hospitality and leadership, as this will resonate well with the hiring team looking for someone who can inspire others.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Use specific examples to demonstrate how you've successfully managed teams and handled busy shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention why you want to work at SSP and how you can contribute to their team as a Duty Manager.
Highlight Flexibility: Since the role requires working flexible hours, emphasise your availability and willingness to work during weekends, bank holidays, and night shifts. This shows your commitment and adaptability.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems in fast-paced environments. This is crucial for the Duty Manager role, where quick thinking and decision-making are key.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with Starbucks and other brands under SSP. Knowing their values, customer service standards, and product offerings will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or improve team performance, and be ready to discuss these in detail.
✨Emphasise Flexibility and Availability
Since the role requires working flexible hours, including nights and weekends, make sure to express your willingness to adapt your schedule. Highlight any previous experience you have with night shifts or irregular hours to reinforce your suitability for the position.
