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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service and operations.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant, energetic atmosphere.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible hours available, including night shifts for extra pay.
The predicted salary is between 27300 - 30000 £ per year.
Pay Rate: £13.11 per hour + an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £14.61 per hour.
We have Full Time (30 hrs) roles available. Hours of operation are 5am to 9pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific brands you'll be working with, like Starbucks and Burger King. Understanding their values and customer service expectations can help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or retail leadership roles. Be ready to share specific examples of how you've successfully managed teams during busy shifts.
✨Tip Number 3
Demonstrate your ability to handle high-pressure situations. Prepare to discuss times when you've solved problems quickly and effectively, as this is crucial for a Duty Manager role.
✨Tip Number 4
Show your enthusiasm for the role and the company culture. Expressing your passion for hospitality and leadership can make a positive impression on the hiring team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Emphasise your ability to manage busy shifts and lead a team effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention specific examples of how you've successfully managed teams or improved customer service in previous roles.
Highlight Flexibility: Since the role requires working flexible hours, including weekends and nights, make sure to mention your availability and willingness to work during these times in your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've handled challenges in fast-paced environments. This will demonstrate your ability to take ownership of operations and solve problems on the fly.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with SSP and its brands like Starbucks and Burger King. Showing that you understand their values and customer service expectations will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or improve team performance, and be ready to discuss these in detail.
✨Emphasise Flexibility and Availability
Since the role requires working flexible hours, including nights and weekends, make sure to express your willingness to adapt your schedule. Highlight any previous experience you have with night shifts or working in varied hours to show you're a good fit for the role.
