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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring great service and positive vibes.
- Company: Join SSP, working with iconic brands like BrewDog and Starbucks in bustling locations.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Previous experience in hospitality or retail leadership is preferred; must be 18+ for certain tasks.
- Other info: Flexible hours across weekdays and weekends; perfect for students seeking a rewarding role.
The predicted salary is between 29000 - 42000 £ per year.
Pay Rate: £13.90 per hour. We have Full Time roles available. Hours of operation are 6 am and 11 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail role is preferred.
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with BrewDog's brand and values. Understanding their unique approach to hospitality and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in similar roles. Engaging with current or former employees can provide valuable insights into the company culture and expectations for a Duty Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in a fast-paced environment. Highlighting your problem-solving skills and ability to maintain a positive atmosphere during busy shifts will demonstrate your suitability for the role.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. A genuine passion for hospitality and a proactive attitude can set you apart from other candidates and leave a lasting impression on the hiring team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in hospitality or retail leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in management roles, particularly in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and leadership. Mention specific examples of how you've successfully led teams and improved customer service in previous roles. Make sure to convey your enthusiasm for joining BrewDog and SSP.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with BrewDog and its values before the interview. Being able to discuss what makes BrewDog unique and how you can contribute to its success will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or improve service, and be ready to explain your thought process and actions.
✨Emphasise Customer Service
Customer service is key in hospitality. Be prepared to discuss your approach to delivering excellent service and how you would inspire your team to do the same. Highlight any relevant experience that showcases your commitment to customer satisfaction.
