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- Tasks: Lead a dynamic team in a fast-paced café environment, ensuring excellent service and operations.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible hours across weekdays and weekends; perfect for students seeking leadership experience.
Pay Rate: £13.11 per hour
We have Full Time (30 hrs) roles available. Hours of operation are 6am to 7pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands SSP works with, like Starbucks and Burger King. Understanding their values and customer service expectations can help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific situations where you motivated your team or improved service delivery.
✨Tip Number 3
Network with current or former employees of SSP if possible. They can provide insights into the company culture and what it takes to succeed as a Duty Manager, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, including weekends and holidays. Highlighting your willingness to adapt to the busy hospitality schedule can set you apart from other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Use specific examples to demonstrate how you've successfully managed teams and handled busy shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention why you want to work with SSP and how you can contribute to their team culture and customer service excellence.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, team leadership, and customer service. Provide examples of how you've used these skills in previous roles to achieve positive outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with the brands you'll be working with, such as Starbucks and Burger King. Knowing their values and customer service standards will show your genuine interest in the role and help you align your answers with what the company expects from its Duty Managers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations on the job. Think about past experiences where you've had to solve problems quickly or manage a difficult situation, and be ready to discuss these in detail.
✨Emphasise Flexibility and Adaptability
The hospitality industry is fast-paced and ever-changing. Highlight your ability to adapt to different situations and work flexible hours, including weekends and holidays. This will reassure the interviewer that you're ready for the demands of the Duty Manager role.
