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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service.
- Company: Join SSP and work with iconic brands like Starbucks and Burger King across the UK & Ireland.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+, with experience in leading teams in busy hospitality or retail settings.
- Other info: Flexible hours available, including weekends and holidays, for a truly engaging role.
The predicted salary is between 27300 - 36400 £ per year.
Pay Rate: £13.11 per hour
We have Full Time (30 hrs) roles available. Hours of operation are 6am to 10pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and Burger King. Understanding their values and customer service expectations can help you stand out during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you had to make quick decisions under pressure. This will highlight your readiness for the dynamic nature of the Duty Manager role.
✨Tip Number 4
Research the company culture at SSP and be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their commitment to diversity can give you an edge.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you want to work as a Duty Manager at SSP and how your skills align with the job requirements, particularly your ability to lead a team and deliver excellent customer service.
Highlight Relevant Skills: In your application, focus on key skills such as problem-solving, team leadership, and customer service. Provide examples of how you've successfully managed busy shifts or improved team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with the brands you'll be working with, such as Starbucks and Burger King. Knowing their values and customer service expectations will show your genuine interest in the role and help you align your answers with what the company is looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle high-pressure situations. Think about past experiences where you had to solve problems quickly or manage conflicts, and be ready to discuss these in detail.
✨Emphasise Flexibility and Adaptability
The hospitality industry is fast-paced and ever-changing. Highlight your flexibility in working various shifts, including weekends and holidays, and provide examples of how you've adapted to changing circumstances in previous roles.
