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- Tasks: Lead a dynamic team, ensuring excellent customer service and operational efficiency.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy flexible shifts, free parking, and up to 75% meal discounts.
- Why this job: Thrive in a fast-paced environment while fostering success and inclusivity.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Participate in fun activities like barista competitions and enjoy comprehensive health support.
Pay Rate: £13.30+ as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: 3:00 AM to Midnight, flexible shifts between these times, Part time vacancy (16hrs per week).
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
Have at least 1 year experience working as a supervisor in hospitality or retail role.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- Free parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Starbucks and SSP. Understanding their values, customer service standards, and product offerings will help you demonstrate your passion for the brand during interviews.
✨Tip Number 2
Highlight your supervisory experience in hospitality or retail by preparing examples of how you've successfully led a team. Be ready to discuss specific challenges you've faced and how you overcame them to improve service.
✨Tip Number 3
Since this role involves working flexible hours, especially early mornings and late nights, be prepared to discuss your availability. Showing that you're adaptable and willing to work these shifts can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of SSP or Starbucks. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or retail, especially any supervisory roles. Use specific examples to demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your motivation to lead a team. Mention how your values align with SSP's commitment to diversity and inclusion.
Highlight Relevant Experience: In your application, emphasise your experience managing teams and creating a welcoming atmosphere. Include any achievements that demonstrate your ability to improve service and operational efficiency.
Prepare for References: Since references from the last 5 years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback when contacted.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved service quality.
✨Understand the Company Culture
Familiarise yourself with SSP's values and culture, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to this environment and support your colleagues.
✨Highlight Your Customer Service Experience
Customer service is key in this role. Be prepared to share specific instances where you went above and beyond for customers, and how you trained or motivated your team to do the same.
✨Prepare for Operational Questions
Expect questions about operational efficiency and how you would handle various scenarios in a fast-paced environment. Think about how you would ensure compliance with guidelines and maintain high standards of service.
