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- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy 75% meal discounts, employee perks, and comprehensive health support.
- Why this job: Thrive in a fast-paced environment while fostering team success and inclusivity.
- Qualifications: Must be 18+ to handle alcohol; leadership skills and passion for service required.
- Other info: Participate in fun activities like barista competitions and ice challenges.
The predicted salary is between 27600 - 33600 £ per year.
Pay Rate: From 1st April rate of pay is £13.30 per hour.
Shift Pattern: Full time, 8am - 9pm latest on weekdays, weekends would be any shifts between 8am-6pm. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
AS A DUTY MANAGER YOU’LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SSP brand and its various food offerings. Understanding the products and services we provide will help you demonstrate your passion for food and travel during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlighting your ability to motivate and support colleagues will set you apart as a strong candidate.
✨Tip Number 3
Research the importance of customer service excellence in the hospitality industry. Be ready to discuss how you can create a welcoming atmosphere and improve service standards, which is crucial for the Duty Manager role.
✨Tip Number 4
Prepare to discuss your approach to operational efficiency. Think about ways you can streamline processes and enhance team performance, as this will demonstrate your readiness to take charge of the unit's operations.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as leadership, customer service, and operational efficiency in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Duty Manager role. Emphasise any previous management experience, customer service roles, or food industry knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your motivation to lead a team. Mention specific examples of how you've driven excellence in customer service in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a managerial position.
How to prepare for a job interview at SSP Group
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. Discuss any relevant experiences or interests that align with the company's mission as global food travel experts.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate and support colleagues in a fast-paced environment.
✨Understand Operational Excellence
Familiarise yourself with the key responsibilities of the role, such as overseeing unit operations and ensuring a clean, welcoming atmosphere. Be ready to discuss how you would maintain high standards and improve service.
✨Emphasise Communication and Relationship Building
Strong communication skills are essential for this role. Think of examples where you've effectively communicated with team members or customers, and be prepared to discuss how you build relationships to ensure team success.
