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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring great service and positive vibes.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible hours available, including night shifts for extra pay.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6AM, bringing your rate of pay to £15.30 per hour.
We have Full Time (30 hrs) roles available. Hours of operation are 5:30am and 9:30pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and Burger King. Understanding their values and customer service expectations can help you stand out during the interview.
✨Tip Number 2
Highlight your leadership experience in hospitality or retail. Be ready to share specific examples of how you've successfully managed a team during busy shifts, as this is crucial for the Duty Manager role.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. The ability to solve problems on the fly is key in this role, so think of scenarios where you've demonstrated this skill.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. Expressing your passion for leading teams and delivering excellent customer service can make a positive impression on the hiring managers.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Emphasise your ability to manage busy shifts and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific examples of how you've led teams and improved service in previous roles, and express your enthusiasm for working with iconic brands.
Highlight Flexibility: Since the role requires flexibility across various shifts, make sure to mention your availability clearly. If you have experience working night shifts or during weekends, be sure to include that as well.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully handled challenges in a fast-paced environment. This will demonstrate your ability to take ownership of operations and lead effectively under pressure.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to inspire others.
✨Understand the Business
Familiarise yourself with SSP and its brands like Starbucks and Burger King. Knowing their values and what they stand for will help you align your answers with their expectations. This shows genuine interest and preparation, which can set you apart from other candidates.
✨Emphasise Customer Service
Customer service is at the heart of hospitality. Be ready to discuss your approach to delivering excellent service and how you handle customer complaints. Providing examples of past experiences where you turned a negative situation into a positive one can really impress the interviewers.
✨Be Flexible and Adaptable
The role requires working various shifts, including nights and weekends. Highlight your flexibility and willingness to adapt to different situations. Discuss any previous experience you have with night shifts or managing teams during peak hours to show you're prepared for the demands of the job.
