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- Tasks: Lead a team to create an amazing customer experience in a vibrant café environment.
- Company: Join SSP, the global food travel experts with over 500 brands and delicious options.
- Benefits: Enjoy 75% off meals on shift, up to 50% discounts, and health support.
- Why this job: Be part of a diverse culture with growth opportunities and fun activities like competitions.
- Qualifications: Must be 18+, with supervisory experience in hospitality and a passion for food.
- Other info: Flexible part-time shifts available, including late-night incentives.
Pay Rate: From 1st April pay rate is £13.11 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.61 per hour.
Shift Pattern: We have Part-Time (20hrs) roles available. Shifts between 6am and 6:30pm, including weekends.
You will have experience working as a supervisor/manager in a similar hospitality role. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you're passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
AS A DUTY MANAGER YOU'LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific brands and franchises that SSP operates. Understanding their unique offerings and customer service standards will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your previous supervisory or management experience in hospitality. Be ready to discuss specific examples of how you've improved service or operational efficiency in past roles, as this will resonate well with the responsibilities of a Duty Manager.
✨Tip Number 3
Prepare to discuss your approach to team leadership and inclusivity. SSP values diversity, so think about how you can contribute to a positive team culture and support your colleagues in achieving their best.
✨Tip Number 4
Be ready to showcase your problem-solving skills. As a Duty Manager, you'll need to make thoughtful decisions on the spot, so consider scenarios where you've successfully navigated challenges in a fast-paced environment.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management or supervisory roles. Emphasise any specific achievements or responsibilities that align with the Duty Manager position at Pumpkin Cafe.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your leadership skills. Mention how your previous experiences have prepared you for the challenges of managing a busy café environment.
Highlight Relevant Skills: In your application, focus on key skills such as team coordination, customer service excellence, and operational efficiency. Provide examples of how you've successfully led teams or improved service standards in past roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at SSP and contribute to creating a welcoming atmosphere. Mention any specific aspects of the company culture or values that resonate with you.
How to prepare for a job interview at SSP Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for food and travel, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be guiding and supporting your colleagues. Prepare examples of how you've successfully led a team in previous roles, focusing on how you maintained a positive atmosphere and improved service.
✨Understand Operational Excellence
Familiarise yourself with the key responsibilities of the role, such as overseeing unit operations and ensuring compliance with guidelines. Be ready to discuss how you would approach these tasks and improve operational efficiency.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you've built strong relationships with team members and customers in the past, and how you plan to foster a collaborative environment at Pumpkin Cafe.
