Duty Manager

Duty Manager

Edinburgh Full-Time No home office possible
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At a Glance

  • Tasks: Lead a dynamic team in a fast-paced hospitality environment and ensure excellent customer service.
  • Company: Join SSP, working with iconic brands like Burger King and Starbucks.
  • Benefits: Earn £13.30 per hour plus extra for night shifts, with employee discounts and health support.
  • Why this job: Make an impact every day while developing your leadership skills in a vibrant atmosphere.
  • Qualifications: Previous experience in hospitality or retail leadership is preferred.
  • Other info: Flexible hours with opportunities for training and career growth.

About the Role

Duty Manager – AMT Coffee, Haymarket Station

Permanent, Full-Time – £13.30 per hour

Looking to lead in a fast-paced, fun, and high-energy environment? This is your chance to step into a leadership role with one of the world’s most iconic brands — right at the heart of Edinburgh Haymarket station. Whether it’s that first morning coffee or a late-night pick-me-up, your team will be serving smiles all day long. With SSP, no two days are ever the same — and neither are our opportunities.

Why join us as a Duty Manager?

  • Flexible shifts across 6 am–10 pm, including weekends and bank holidays.
  • Discounted meals while you work.
  • Unlock savings with employee discounts and a Friends & Family app.
  • Access to award-winning training, apprenticeships, and career progression.
  • Be part of a buzzing airport environment with amazing brands like Starbucks, M&S, Burger King, and BrewDog.
  • What we’re looking for:

  • You\’re a natural leader who thrives in a fast-paced hospitality or retail setting.
  • Previous experience working in a similar coffee environment is required
  • You know how to motivate a team and keep energy high, even during the busiest shifts.
  • You\’re results-focused, confident in running shifts, and ready to own daily operations.
  • Ideally, you\’ve worked nights or in similar 24/7 environments.
  • You must be 18+ due to shift patterns.
  • At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

    Duty Manager employer: SSP Group

    At SSP, we pride ourselves on being an exceptional employer, offering a vibrant work culture where no two days are the same. As a Duty Manager at our Edinburgh Waverley location, you'll enjoy competitive pay, flexible hours, and a range of employee benefits including discounted meals and comprehensive training programmes that foster personal and professional growth. Join us to lead a dynamic team in a fast-paced environment, making a meaningful impact every day while enjoying the support of a diverse and inclusive workplace.
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    Contact Detail:

    SSP Group Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Duty Manager

    ✨Tip Number 1

    Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Duty Manager role.

    ✨Tip Number 2

    Prepare for the interview by researching the company and its values. Show us that you understand the fast-paced environment of hospitality and how you can lead a team effectively. Bring your A-game and be ready to share your experiences!

    ✨Tip Number 3

    Practice your leadership skills! Whether it’s through volunteering or taking on extra responsibilities at your current job, demonstrate your ability to inspire and manage a team. We want to see that you can keep the energy high during busy shifts.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with SSP right there, making it easier for you to step up and join our team.

    We think you need these skills to ace Duty Manager

    Leadership Skills
    Customer Service
    Problem-Solving Skills
    Team Management
    Flexibility
    Results Focused
    Communication Skills
    Operational Management
    Time Management
    Ability to Work Under Pressure
    Experience in Hospitality or Retail
    Positive Attitude
    Energy Management

    Some tips for your application 🫡

    Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you thrive in fast-paced environments and how you can lead a team to deliver top-notch service.

    Highlight Relevant Experience: Make sure to mention any previous experience you have in hospitality or retail, especially if you've led a team before. We’re looking for those who can handle busy shifts and keep the energy high!

    Be Yourself: Don’t be afraid to let your personality come through in your application. We value diversity and want to know what makes you unique and how you can contribute to our vibrant team.

    Apply Through Our Website: For the best chance of joining us as a Duty Manager, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!

    How to prepare for a job interview at SSP Group

    ✨Know the Role Inside Out

    Before your interview, make sure you understand the Duty Manager role thoroughly. Familiarise yourself with the responsibilities like leading a team, managing operations, and delivering great customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.

    ✨Showcase Your Leadership Skills

    As a Duty Manager, you'll be leading a team in a fast-paced environment. Prepare examples from your past experiences where you've successfully led a team or handled busy shifts. Highlight how you kept the energy high and maintained a positive atmosphere, as this is crucial for the role.

    ✨Demonstrate Problem-Solving Abilities

    Expect questions about how you would handle challenges on the job. Think of specific scenarios where you've had to solve problems quickly and effectively. This will show that you can think on your feet and are ready to take ownership of daily operations.

    ✨Ask Insightful Questions

    At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the company culture aligns with your values.

    Duty Manager
    SSP Group
    Location: Edinburgh
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