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- Tasks: Engage with customers and create feel-good moments every day.
- Company: Join SSP, a vibrant hospitality group serving top brands like Burger King and Starbucks.
- Benefits: Enjoy flexible hours, discounted meals, free parking, and employee discounts.
- Why this job: Be part of a dynamic team in a buzzing environment that values positivity and kindness.
- Qualifications: Must be 18+, with references and a Criminal Record Check required.
- Other info: Flexible shifts available across weekdays, weekends, and holidays.
DUTY MANAGER – STANSTED AIRPORT, TORTILLA
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am.
We have Full Time (30-40 hrs) roles available.
Hours of operation are 3am and 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
ABOUT THE DUTY MANAGER ROLE:
AS A DUTY MANAGER WE WILL OFFER YOU:
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Burger King brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've created positive experiences for customers, as this is key for a Team Member position.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours, including early mornings and late nights. This is crucial for a role at an airport where operations run outside typical hours.
✨Tip Number 4
Prepare to discuss teamwork and collaboration. Share instances where you've worked effectively with others to achieve a common goal, as this is essential in a fast-paced environment like an airport.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills and attributes that align with your experience.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Emphasise your ability to engage with customers and work collaboratively with a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have created positive experiences for customers in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at SSP Group
✨Show Your Enthusiasm
As a Team Member, your passion for customer service is key. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've positively impacted customers in previous roles.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you work well with others and contribute to a team environment. Highlight any experiences where teamwork led to success.
✨Understand the Brand
Familiarise yourself with Burger King's values and offerings. Showing that you understand the brand and its commitment to customer satisfaction will impress the interviewers and demonstrate your genuine interest in the position.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or managing busy periods. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
