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- Tasks: Assist with loading and unloading catering equipment for trains while ensuring safety regulations.
- Company: Join TransPennine Express, a leading provider of catering services in the UK railway industry.
- Benefits: Enjoy discounted meals, employee discounts, and a generous holiday allowance of 28 days.
- Why this job: Be part of a dynamic team with award-winning training and exciting career opportunities.
- Qualifications: Must be 18+ due to certain responsibilities; physical capability required for manual tasks.
- Other info: Rotational shifts between 6am and 9pm, including weekends; full training provided.
The predicted salary is between 11000 - 14000 £ per year.
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Customer Service AssistantforTransPennine Express (TPE)atLiverpool Stores.
Pay Rate: £13.20 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- The role involves manual loading and unloading of items, requiring physical capability and stamina.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL:
- Operating platform trucks for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Referral Rewards:Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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Customer Services Assistant employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Service Assistant at TransPennine Express. Understanding the role's requirements, such as manual loading and unloading, will help you demonstrate your readiness for the physical aspects of the job during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service or similar roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your ability to work flexible hours, including weekends. Since the role involves rotational shifts, showcasing your adaptability and willingness to meet the company's scheduling needs can set you apart from other candidates.
✨Tip Number 4
Research Rail Gourmet’s commitment to health and safety regulations. Being knowledgeable about these standards will not only show your dedication to compliance but also your proactive approach to ensuring a safe working environment.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Highlight any specific skills or experiences you have that align with these duties.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, manual handling, or any related fields. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for TransPennine Express and how your skills can contribute to their commitment to delivering first-class service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at SSP Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Assistant. Be prepared to discuss how your skills and experiences align with the tasks, such as loading and unloading catering equipment.
✨Show Your Customer Service Skills
Since this role is heavily focused on customer service, think of examples from your past experiences where you provided excellent service. Be ready to share these stories during the interview to demonstrate your capability in handling customer interactions.
✨Highlight Physical Capability
Given that the role involves manual loading and unloading, it’s important to convey your physical capability and stamina. If you have experience in similar roles or activities that required physical effort, mention them to reassure the interviewer of your suitability.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training programmes, and career progression opportunities. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
