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- Tasks: Lead the loading/unloading of catering supplies and manage inventory efficiently.
- Company: Join Rail Gourmet, a top provider of catering services in the British Railway Industry.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Be part of a dynamic team that values diversity and offers real career growth.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
- Other info: Shifts vary between 5AM and 8.30PM, including weekends.
The predicted salary is between 28788 - 36000 £ per year.
Customer Service Assistant for East Midlands Trains (EMT) at St. Pancras Station.
Pay Rate: £12.95 per hour.
Hours : Full Time (40 hours).
Shifts : Rotational shifts between 5am and 11pm, including some weekends.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL:
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Customer Services Assistant employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the catering and onboard services industry, especially within the railway sector. Understanding the specific challenges and expectations of this field will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in customer service roles, particularly those that involved managing inventory or food safety. Be ready to discuss how you ensured compliance with regulations in past positions.
✨Tip Number 3
Prepare to demonstrate your ability to work under pressure and manage time effectively, as the role involves varied shifts and a fast-paced environment. Think of examples from your past where you successfully handled similar situations.
✨Tip Number 4
Show enthusiasm for the role and the company by researching Rail Gourmet’s values and mission. Being able to articulate why you want to join their team can make a positive impression on the hiring managers.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior Customer Service Assistant position. Tailor your application to highlight relevant experience and skills that match these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in catering or hospitality. Use bullet points for clarity and include specific achievements that demonstrate your ability to manage inventory and comply with regulations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your background aligns with Rail Gourmet's commitment to delivering first-class service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at SSP Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Senior Customer Service Assistant. Be prepared to discuss how your previous experience aligns with overseeing catering equipment, managing inventory, and ensuring compliance with health and safety regulations.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues or went above and beyond for customers, as this will demonstrate your suitability for the position.
✨Demonstrate Teamwork and Leadership
As a Senior Customer Service Assistant, you'll likely be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully worked within a team environment. This could include managing conflicts or motivating team members during busy shifts.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
