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- Tasks: Lead a dynamic team at Starbucks, ensuring great service and a positive atmosphere.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Earn £13.80 per hour, plus an extra £1.50 for night shifts, with employee discounts.
- Why this job: Thrive in a fast-paced environment and make a real impact every day.
- Qualifications: Previous leadership experience in hospitality or retail is essential.
- Other info: Flexible hours, award-winning training, and excellent career development opportunities.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.30 per hour. We have Full Time (35hrs) roles available. Hours of operation are 2am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it. 5 years of references and a Criminal Record Check required. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focused, staying informed about unit performance and championing improvements. Previous experience leading a team in busy Hospitality or Retail is necessary.
AS A DUTY MANAGER WE WILL OFFER YOU: Discounted Meal and parking while on shifts. Employee Discounts. Friends and Family Discount App. Award-winning training, apprenticeships and development programs. Health & Wellbeing Support. A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager- Starbucks in Birmingham employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager- Starbucks in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Starbucks and SSP's social media pages. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved problems in a busy environment. We want to hear how you kept the energy high and delivered great service under pressure.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the role and are ready to step into the buzz of hospitality leadership.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Duty Manager- Starbucks in Birmingham
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any previous experience you have in leading a team. We want to see how you've inspired others and kept the energy high during busy shifts!
Tailor Your Application: Take a moment to customise your application for the Duty Manager role. Mention specific examples that relate to hospitality and how you’ve tackled challenges in fast-paced environments. It’ll help us see why you’re the perfect fit!
Be Yourself: Let your personality shine through in your written application! We’re looking for someone who can bring positivity and enthusiasm to our team, so don’t be afraid to show us who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SSP Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Starbucks' values and the specific responsibilities of a Duty Manager. Brush up on your knowledge of the brand and its products, as well as the fast-paced environment of hospitality. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Duty Manager, leading a team is key. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service. Be ready to discuss how you keep morale high during busy shifts and inspire your team to deliver great customer service.
✨Demonstrate Problem-Solving Abilities
In this role, you’ll need to think on your feet. Think of scenarios where you had to solve problems quickly and effectively. During the interview, share these examples to highlight your ability to handle challenges and maintain a positive atmosphere, even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
