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- Tasks: Serve customers on trains, manage stock, and ensure a top-notch experience.
- Company: Join Rail Gourmet, the UK's leading railway catering provider with over 1000 employees.
- Benefits: Enjoy discounts, flexible working, health support, and career growth opportunities.
- Why this job: Be part of a diverse team, gain valuable skills, and make a real impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills.
- Other info: Claim up to 50 free train tickets for friends and family!
The predicted salary is between 26300 - 36800 £ per year.
Join Rail Gourmet - Catered to You and Your Career! Rail Gourmet is seeking a motivated individual to join our team as On Board Host for East Midlands Train (EMR) at Nottingham. Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class Consistently.
Hours: Full Time (40 hours per week)
Pay Rate: £12.60 per hour.
AS AN ON BOARD HOST YOU'LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host. SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
On Board Host in Nottingham employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host in Nottingham
✨Tip Number 1
Familiarise yourself with the East Midlands Train (EMR) services and routes. Understanding the specific trains you'll be working on will help you engage confidently with passengers and provide accurate information.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Being able to handle diverse passenger needs and maintain a positive attitude will set you apart as an On Board Host.
✨Tip Number 3
Network with current or former employees of Rail Gourmet. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss how you would manage stock and transactions effectively. Highlight any previous experience in similar roles where you successfully met sales targets or maintained inventory.
We think you need these skills to ace On Board Host in Nottingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an On Board Host. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, sales, or hospitality. Use specific examples that demonstrate your ability to manage stock, handle transactions, and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Rail Gourmet and how you can contribute to their commitment to first-class service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SSP Group plc
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Highlight your previous customer service experience and provide examples of how you've gone above and beyond to ensure customer satisfaction.
✨Demonstrate Your Ability to Work Independently
This role requires you to manage stock and achieve sales targets independently. Be prepared to discuss situations where you've successfully worked alone, managed your time effectively, and met goals without direct supervision.
✨Familiarise Yourself with Rail Gourmet's Values
Understanding the company's commitment to first-class service is crucial. Research Rail Gourmet's mission and values, and be ready to explain how your personal values align with theirs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle diverse passenger needs. Think of specific scenarios from your past experiences where you successfully resolved issues or provided exceptional service.
